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wrong exam scheduled

 I have redhat  learning subscription and i was preparing for EX288 exam. I scheduled EX280 exam in place of EX288 by mistake. I realised my mistake just before exam was about to start. I have written to Redhat support about it and requested for reschedule.

I not getting any status in my exam scheduler about the exam nor it is allowing me cancel the exam in subscription portal.

Can anyone suggest, how to get support here?

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