The lab is not availabel most the time

[Souf_TN]

Hello,

The lab is not availabel most the time, with this message :"We are not able to start your lab at this time, our lab capacity in your region has reached the maximum number of users. Please try back again later."

How can I move  to another region that are more available ?

Can you help, please

[Chetan_Tiwary_]

Hello @Souf_TN !

Yes we are having some issues with our labs in , I guess, one region at this time. Our team is working on it and will be resolved as soon as possible. 

[TraceyMc]

I too see this more often than not, how can we connect please?

[rachaelmoore]

Delete the lab and recreate it seemed to have worked for me. Makes you wonder if Kubernetes is the underlying infrastructure, if so, it doesn't inspire much faith in the product we are training on, lol.




Juniper Business Use Only

[Chetan_Tiwary_]

Hello @TraceyMc !

The issue was already resolved then. Are you facing the issue still ?

You can reach out to the support team with the issue by raising the support case . They will assist you regarding the same.

[TraceyMc]

We are not able to start your lab at this time, our lab capacity in your region has reached the maximum number of users. Please try back again later.

Most days this week

[Souf_TN]

Hello @Chetan_Tiwary_ 

Thank you for your help.

but, lab still not vailable since two days ago !!!!

[Chetan_Tiwary_]

Hello @Souf_TN !

Thanks for reaching out!
Have you raised a support case for this ? Please let me the course name in which you are facing this issue. 

[Souf_TN]

Hello @Chetan_Tiwary_ 

There no support case.

it's in the course "Red Hat OpenShift Administration I - Managing Containers and Kubernetes (DO180)"

[Chetan_Tiwary_]

Ok @Souf_TN ! I am not facing any difficulties in creating a lab for DO180v4.12 and using the labs :

I will suggest you to raise a support case if you are facing any difficulties with the lab env - our backend support team can check and help you in this case.