Cannot boot Red Hat Remote Exam, hanging at 100%

I followed the guide for remote exam preparation, and am trying to boot my remote exam environment for DO288 but it just hangs at 100%. I've tried using different USB keys but I still get the same issue.


I know this has been a common problem in the past where others have resolved the issue by downloading the older version of the ISO, but even the 2020-08 version of the ISO doesn't work for me. I just get a black screen when I try to boot the 2020-08 version.

Has anyone recently encountered the same issue or are there any new fixes? If it's at all relevant, my laptop is an ASUS ROG Strix G15 (2021) G513QE-DB91-CA.

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6 Replies
Mission Specialist
Mission Specialist

Yes I do have same problem, don't know how to give exam my learning subscription and lab is expiring on 29th of May 2022, I even wrote to support team for extension of my labs, but didn't receive reply.
CPU: AMD Ryzen 7 5000 Series
Memory: 16GB
Graphics: Nvidia GeForce RTX

$ md5sum rhrexboot.iso
0dd72ac558fc1afbf0c0e1fa4b366f10 rhrexboot.iso



BIOSBIOS100% Stuck100% StuckSystem infoSystem info

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Mission Specialist
Mission Specialist

Can someone from Red Hat help.


$ lscpu
Architecture: x86_64
CPU op-mode(s): 32-bit, 64-bit
Byte Order: Little Endian
Address sizes: 48 bits physical, 48 bits virtual
CPU(s): 16
On-line CPU(s) list: 0-15
Thread(s) per core: 2
Core(s) per socket: 8
Socket(s): 1
NUMA node(s): 1
Vendor ID: AuthenticAMD
CPU family: 25
Model: 80
Model name: AMD Ryzen 7 5800H with Radeon Graphics
Stepping: 0
Frequency boost: enabled
CPU MHz: 1200.000
CPU max MHz: 4462.5000
CPU min MHz: 1200.0000
BogoMIPS: 6387.92
Virtualization: AMD-V
L1d cache: 256 KiB
L1i cache: 256 KiB
L2 cache: 4 MiB
L3 cache: 16 MiB
NUMA node0 CPU(s): 0-15
Vulnerability Itlb multihit: Not affected
Vulnerability L1tf: Not affected
Vulnerability Mds: Not affected
Vulnerability Meltdown: Not affected
Vulnerability Spec store bypass: Mitigation; Speculative Store Bypass disabled via prctl and seccomp
Vulnerability Spectre v1: Mitigation; usercopy/swapgs barriers and __user pointer sanitization
Vulnerability Spectre v2: Mitigation; Full AMD retpoline, IBPB conditional, IBRS_FW, STIBP always-on, RSB filling
Vulnerability Srbds: Not affected
Vulnerability Tsx async abort: Not affected
Flags: fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush mmx fxsr sse sse2 ht syscall nx mmxext fxsr_opt pdpe1gb rdtscp lm constant_tsc rep_good no
pl nonstop_tsc cpuid extd_apicid aperfmperf pni pclmulqdq monitor ssse3 fma cx16 sse4_1 sse4_2 movbe popcnt aes xsave avx f16c rdrand lahf_lm cmp_legacy svm extapic cr8_l
egacy abm sse4a misalignsse 3dnowprefetch osvw ibs skinit wdt tce topoext perfctr_core perfctr_nb bpext perfctr_llc mwaitx cpb cat_l3 cdp_l3 hw_pstate ssbd mba ibrs ibpb
stibp vmmcall fsgsbase bmi1 avx2 smep bmi2 erms invpcid cqm rdt_a rdseed adx smap clflushopt clwb sha_ni xsaveopt xsavec xgetbv1 xsaves cqm_llc cqm_occup_llc cqm_mbm_tota
l cqm_mbm_local clzero irperf xsaveerptr rdpru wbnoinvd arat npt lbrv svm_lock nrip_save tsc_scale vmcb_clean flushbyasid decodeassists pausefilter pfthreshold avic v_vms
ave_vmload vgif v_spec_ctrl umip pku ospke vaes vpclmulqdq rdpid overflow_recov succor smca fsrm

$ cat /proc/meminfo | head -1
MemTotal: 15707912 kB

$ lspci | grep -i vga
01:00.0 VGA compatible controller: NVIDIA Corporation Device 25a2 (rev a1)
05:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Device 1638 (rev c5)

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I am facing the same issue, and my system is also having AMD R5, Don't know how to give remote exam, can anyone help in this ?

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Same here on a Ryzen 5600X system.


I think has something to do with AMD CPUs.


Same here with AMD 5600U.

I don't get any feedback from Red Hat und my exam is running out of time
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Mission Specialist
Mission Specialist

I got reply 

"Unfortunately, it will be impossible to say at this point as to whether and when a LiveUSB compatible with AMD Ryzen or Gaming laptops and other such hardware will be developed. Hence we cannot commit a timeline. For all cases of incompatibility, the recommendation is to take the exam from conventional classrooms or authorized testing centers."


"Kirthiram J (Customer update) Hello *****, Thank you for reverting back to us. Red Hat has to cope with some security concerns and challenges to protect its intellectual property and exam consistency. Creating a system bootable on the entire ever-expanding group of hardware is a difficult task, especially meeting the above-mentioned security and other criteria. The Remote Exam ISO is a spin off from the regular Fedora WorkStation 32 base image. We get a lot of candidates who have high-end gaming systems or the latest generation Apple systems that do not work with Remote Exam LiveUSB. It is a challenge to test various hardware available in the market and to develop an ISO compatible with all of them, our developers are doing their best to make the ISO compatible with the most commonly used systems. I suggest using an alternative system that works without issues with Remote Exam Live USB else you can even schedule the exam at the nearest testing center (some exams may not available at testing centers and are exclusively offered as Remote Exam) Regards, Remote Exam Readiness Support Team"


Dear Sir,

I already shared pictures in first email, nothing loads after 100% it's just stuck.
I believe though laptop is gaming laptop, technically it has all the resources which is required for the exams.
1. AMD Ryzen 7 is x86-64 family 
2. 16GB memory 
3. Dedicated LAN ports and USB ports
4. webcam
There are lots many users with AMD CPUs struggling to load exam on their laptop. if you could escalate this matter further with top level development team and help in releasing AMD compatible build it helps a lot.
I believe being pioneer in the industry Red Hat should be able to do justice on this matter.

Good Bye Red Hat from my side its very disappointing !!!

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