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RM2000
Cadet
Cadet
  • 442 Views

Cannot boot the ISO USB exam even though I have used the new iso.

I have downloaded the new iso and tried it out. After interuptting the boot process, I select the start remote exam and then it just shows the lenovo screen and freezes. 

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JS_Learning
Moderator
Moderator
  • 425 Views

Re: Cannot boot the ISO USB exam even though I have used the new iso.

Hi,

I suggest you read this document:

https://www.redhat.com/rhdc/managed-files/tr-remote-exams-preparation-ebook-f27382-202103-en_1.pdf 

At the end of page one, there's a button to contact support.

There are some known compatibility issues with some MAC, and apparently with some Lenovos too (T470 I heard).

If you have a docking station, try without, I had issues on my T480s with docking, once I removed it (and added a simple usb hub to have 2 more usb ports on the laptop), it worked properly.

 

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higgit007
Mission Specialist
Mission Specialist
  • 351 Views

Re: Cannot boot the ISO USB exam even though I have used the new iso.

I had the same problem, what I found is that I could not simply change the boot order to have the USB boot first. I actually had to select the usb disk in the bios menu and say boot from there.  I really hope this helps you, I had the same problem.

 

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ericbos
Flight Engineer
Flight Engineer
  • 330 Views

Re: Cannot boot the ISO USB exam even though I have used the new iso.

Or if you still have the old iso you can use that, I sat an exam last Friday with a USB from June 2020.

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SomChaudhary
Cadet
Cadet
  • 310 Views

Re: Cannot boot the ISO USB exam even though I have used the new iso.

its same for me, is there any proper instructions. Please share me

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higgit007
Mission Specialist
Mission Specialist
  • 304 Views

Re: Cannot boot the ISO USB exam even though I have used the new iso.

As I mentioned in my previous post, this was very difficult and there were no instructions.  All I thought I had to do was create the bootable usb and change the boot order in bios or uefi.  NOPE, you have to actually boot from bios to the usb, I had to select the boot menu and then click the usb to boot immediately from the usb. Again you cannot just change your boot order to boot from usb first, you actually have to boot from the usb while you are in bios.  I did this on two separate computers and it worked.  You have to find the boot menu ( not the boot order menu) the click on the usb and boot immediately from that device no F10 Save and exit, you have to boot immediately from bios.  I hope this helps you, it is not documented anywhere and I got the complete "Run Around" when I opened a ticket.

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