Does anyone know, when did RH partners lose access to RH trainings?

[morbius]

Our company is a Red Hat partner and all the employees from my team used to have access to Red Hat trainings and labs. Last June, seven of of us got a one year RH learning subscription, as we needed to pass some RH exams. Once my subscription expired, I noticed that I no longer can access the trainings, although I could do it before I got the subscription. Other guys, some of which didn't get learning subscriptions, realised they also can no longer access the exam trainings as well.

We were never informed of any change in terms of our partner agreement or told that we'd lose any of the training perks. Does anyone know anything about this change?

[Feliz · Accepted solution]

For partners, you can access training via https://partnercenter.redhat.com/ using your business partner account. On the main menu, you can click on Training Portal to access it. You can't log in directly to training-lms portal as I believe it needs SSO from the partner portal.

Compared to RH Learning Subscription which will give you access to all training courses, the partner training portal unfortunately only gives you access to some of them. Those limited courses availability are enough to get trainings to maintain partner delivery specialist status, which now also require paid exams.

[morbius]

I got to say, it's a very cheap move by IBM. Worst of all is the way it's implemented. All the trainings are still shown as available, but when I click launch, let's say DO188, it just shows the spinning circle, as if it's loading forever. So at first I thought I have a technical problem and I tried deleting cookies and doing all sort of things before I realised it's the same for others.

After I passed RHCE in March, I let the learning subscription expire although I still had 4 months and 3 exams on it, as I felt too tired to go on. If I knew I'd lose access to RH trainings, I would have pushed on.

[Feliz]

Yes, I also hit that forever spinning circle and only had 10% chance of successfully opened the course for DO188. I fixed it by submitting a support ticket via partner training-lms and they somehow fixed it for me at the backend.

I agree RHLS does require commitment and it is not cheap. It is an investment. When I had that RHLS I deliberately chose the exams with subjects that I like to keep me motivated while still staying in RHCA pathway.

RH needs to streamline their learning portals because this can be super confusing to those who are new to Red Hat or never deals with RH accounts

ROL for RH learning subscription courses

(new) RH Apps for exam booking

Training-LMS: training catalog accessible by partner

Learn.redhat.com - this forum

Rehat.com - where you manage your cert-id and certifications

And you probably know there are still so many other RH portals for non-learning purpose (access, hybrid-cloud console, developer, partnercenter, content-hub, RHPDS, and many others). It can be overwhelming and takes time to find your way. Managing multiple RHN IDs with all linked under the same email will be come a norm.

[morbius]

I had previously opened a support ticket, but I realize now that it was for a help desk that's dealing with training subscription. They just answered that subscription has expired and didn't want to deal with it further. I've opened now a support ticket from partner desk, maybe they will actualy be helpful. Let's see if we can no longer access these trainings or is it just a technical problem. It would be really silly that the site offers us to run trainings that we can't actually start. 

[morbius · Accepted solution]

And to conclude, Red Hat partner support desk has resolved the problem and I again have access to Red Hat trainings. In the end, it was a technical problem and not a loss of a very useful function, which makes me happy.