This thread is dedicated to connect you with Red Hat subject matter experts who can help answer your questions regarding Red Hat remote exams. Please see the following resources for Red Hat Remote Exams below:
For questions on scheduling or redeeming your exams, please use the Red Hat Certification team comment form here.
**Our subject matters experts in the Red Hat Learning Community will not be assisting with tasks related to scheduling exams.
I just attempted an RHCSA remote exam but had to stop becuase of an "Internal Media Error".
The most frustrating part was that the pre-exam funtionality tests all passed!
also, I was on a wired connection, both my internal network and ISP speeds are 1Gb/s
1. How do i reschedule my exam?
2. Is there any way to access a test exam environment to be sure i dont have the same problem again?
Hello. I had a similar issue with the lab environment which prevented me from taking the exam. I reached out to email@example.com to explain and ask if the exam can be retaken.
I hope to receive a favorable response given it was a very unfortunate and frustrating situation.
What day and time did you attempt the exam? Did you hear back from the cert team yet?
My environment was so slow, i was playing the "catch up game" with the mouse (i'd move it, and have to wait a second to see where it ended up). I tried to push through, but i hadnt made much progress even after an hour. it was then i worked with the proctor to try and fix it. When we couldnt get it fixed, the proctor suggested i reschedule
Hi @Loopholelou ,
Please raise a support ticket here - https://rhtapps.redhat.com/comments (Or use the email given by Keith).
Once done, the team will investigate and get back to you.
Hi @Loopholelou ,
Based on your description I did experience the same issue yesterday during an exam with EX403. It was on my rather old laptop, Dell E6430, and using the latest iso. I suspect something is going wrong with the graphic card and that might be using some sort of default display drivers that makes it "choppy".
I also feedback the above experience to the team, I suggested that if my theory is correct, then additional checks should be made to detect what sort of display drivers are used.
During the exam, the proctor allowed me to restart the computer entirely, so we agreed I will change laptops, after a few failed trials and errors (like reducing resolution). I used a more recent laptop and it worked properly.
I understand it's rather stressful and inconvenient, I hope the feedback we provide will improve that situation.
PS: I think using the older iso image might be a temporary workaround, I am not sure where it is available officially...It's the one with this sha256sum:
(I had an old copy in my download folder :))
Edit: support gave a link to the older iso in another thread (pay attention to the recommendations about using an older iso and testing):
I really think you're on to something here. I took my exam with an E6530. I was playing that "delayed mouse catch up" game. I ended up passing the exam, but i know i would have done better if there weren't such a delay.
Hi @dimikhan ,
I have responded in your thread - https://learn.redhat.com/t5/General/Booting-the-exam-environment-stuck-after-showing-100/m-p/18178/h...
But yes, you may use the older image for your exam.
Hi @Deanna , during remote exam are we allowed to use single monitor which has 21:9 parameters? The Linux will be able to dispaly this to the edges? Thank You very much. Another question is, I have heard that during exams there is a huge delay, for Europe systems are US based and that is the reason? Thank You very much in advance.
during remote exam are we allowed to use single monitor which has 21:9 parameters? The Linux will be able to dispaly this to the edges?
At very high resolutions, the exam screen may appear very small. I found full HD 1920x1080 has the best resolution.
With that said, a colleague recently took the exam on a 27", 21:9 2560x1440 screen and had no problems. So, do test it out.
Another question is, I have heard that during exams there is a huge delay, for Europe systems are US based and that is the reason? Thank You very much in advance.
The exam systems are provisioned to the closest data center depending on the timezone selected by the candidate. As long as you have a decent internet connection that does not restrict connections to our servers, you should have no problems with your exam.
A collaborative learning environment, enabling open source skill development.