Deanna
Community Manager
Community Manager
  • 80.3K Views

Questions about getting ready for your Red Hat remote exam?

This thread is dedicated to connect you with Red Hat subject matter experts who can help answer your questions regarding Red Hat remote exams. Please see the following resources for Red Hat Remote Exams below:

For questions on scheduling or redeeming your exams,  please use the Red Hat Certification team comment form here. 

**Our subject matters experts in the Red Hat Learning Community will not be assisting with tasks related to scheduling exams. 

Deanna L
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Deanna
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1,123 Replies
Mostafa1
Flight Engineer
Flight Engineer
  • 557 Views

https://home-c28.incontact.com/incontact/chatclient/index.html

You will find it also in the email you got when you scheduled your exam.
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rozhdestvenskiy
Flight Engineer
Flight Engineer
  • 525 Views

Fellas, I got a few quick questions. I didn't purchase the exam yet, and I wonder if there is any waiting time between purchasing and scheduling the exam? Also please tell me how can I make sure that I'm scheduling an online exam? I added RHCSA exam to my shopping cart and proceeded till the payment page, but I don't see a way to select the type of exam - online or onsite. Thanks.

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Mostafa1
Flight Engineer
Flight Engineer
  • 535 Views

You are purchasing an individual exam and during scheduling the exam (after
purchase), you can select either a remote exam or in a testing center.
Once you purchased your exam, it will typically have a validity of one year
and within this year, you should schedule and take the exam, otherwise, it
will expire.
rozhdestvenskiy
Flight Engineer
Flight Engineer
  • 534 Views

Thank you! I just purchased it about 30 mins ago. I see it still has a status "pending payment". Now I hope I selected "individual exam" when I added it to my shopping cart. In the order details I don't see a type of format. Also I already found the remote exam FAQ on RH website. It's pretty helpful though it's not clear if I can use a wired headset: https://www.redhat.com/en/resources/certification-remote-exams-FAQ It says this: "You should remove your watch, rings (except for wedding bands and engagement rings), bracelets, earpieces, any type of headphones, headsets, earphones, or earbuds." So I wonder if I'm using a PC which doesn't have a built-in microphone, then can I use a wired headset? I already tested my PC by using RH downloadable iso test image and it indeed requires you to have both speakers and microphone to make sure you can hear sound and communicate with the proctor.

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Mostafa1
Flight Engineer
Flight Engineer
  • 502 Views

You can chat with the Remote exam support team to confirm your doubts.
Communication with Proctor is via chat only. Microphone is needed for
monitoring only. Speakers are needed only to hear the notification ring
when the proctor contacts you via chat.
rozhdestvenskiy
Flight Engineer
Flight Engineer
  • 630 Views

Thank you again!!! If all communication is done via chat only, then it makes sense. I'll try to plug my external speakers and a stand-alone mic then.

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External_Mod102
Mission Specialist
Mission Specialist
  • 624 Views

Hey I had asked a similar question to yours much earlier in the topic for RHCSA. Just wanted to pass the info along to you or anyone who finds this.

I chatted with live support via the exam USB. Speakers are NOT mandatory to take the exam despite audio output being present in the compatibility test. Alongside the notification noise there is ALSO a popup in the top right of the screen which will tell you when a message has been sent by the proctor. As long as you are sure your mic and webcam works then you can take the exam.
cmattern
Flight Engineer Flight Engineer
Flight Engineer
  • 428 Views

Just a side note here. I took my exam with no speakers at all and was fine. I was able to see when the Proctor was messaging me and the one time I did not the proctor just paused the exam to get my attention. Speakers are certainly nice to have but I didn't want anyone to run out and spend money thinking they were required.

Another note, my webcam (a Logitec C922), like many other such devices, has a microphone built in. That worked fine for me and I did not need a seperate microphone. Again just hoping to save people money on something they might not need.

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rozhdestvenskiy
Flight Engineer
Flight Engineer
  • 655 Views

FYI. Today I purchased EX200 exam. I see the order in my account, but I couldn't find any link to schedule the exam. Maybe it's too early, idk. I even checked YouTube to learn how to schedule it. Anyway, while browsing my account details I found "My Emails" tab that I never used before. There are just 2 emails from today's date. I checked the latest email and I was pretty sure I didn't receive it. Indeed, Gmail considered the second email as spam and sent it to the spam folder. The first email didn't go to the spam folder. For some reason, Gmail only filtered the second email. So folks, if you didn't receive some important emails regarding your training or exams, don't forget to check your spam folder...

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Kathar1
Cadet
Cadet
  • 647 Views

Hi Red hat team, I have apple MacBook air laptop.. for remote red hat exam , can I use this laptop and fulfill remote exams pre requisites? Or only windows Laptop will work for this exams ? Mac Airbook I bought on sep 2021. Could you advise, I am planning to complete RHCA , however having this query to proceed further.pls advise
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