Rrm
Mission Specialist
Mission Specialist
  • 4,452 Views

Red Hat exam issue

I coudn’t get past the log in screen.
I used the latest ISO and also a 2020 version.

The latest iso is stuck after accepting the privacy statement. “Waiting on consent.trustarc.com”

The old iso is stuck connecting to id.redhat.com

I tried multiple times, keep getting stuck at log in.

Is the environment down?
I’m sure it’s not my computer as I already used this in two previous exams.
Network looks fine as well.
Labels (1)
18 Replies
PetrCihlar
Moderator
Moderator
  • 1,787 Views

Redhat is currently having an issue with the login process. Confirmed. Keep rebooting, the proctors will wait 30 minutes longer. In case you cannot log in, raise the ticket at https://rhtapps.redhat.com/comments
They might call you if you are late. Repeated reboot helps but the result is random, sometimes, you need to reboot many times to get in.

Petr Cihlar
Chetan_Tiwary_
Moderator
Moderator
  • 1,744 Views

 I have myself faced this multiple times in the last week too.

 

I think the exam team is aware of the issue and they are working on it. If your exam was impacted , please raise a support case to them and they will help you on the same. 

Please raise a ticket here : https://rhtapps.redhat.com/comments/ 

You can raise a chat to the remote exam support team here : https://red.ht/remote-exam-chat 

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Adrian_
Cadet
Cadet
  • 1,709 Views

Since last night I had a few successful attempts to boot the ISO and login.

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Ravi_Shanker
Flight Engineer
Flight Engineer
  • 1,689 Views

I am also facing the same problem. Login screen is stuck at content.trustarc.com and does not proceed further. Tried multiple times but still the same result. I have my exam in 5 days. Is there any official communication from Redhat for this issue ? Do I wait until the exam date ? 

Certification ID: 111-010-393
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Chetan_Tiwary_
Moderator
Moderator
  • 1,685 Views

Hi @Ravi_Shanker 

Please try to boot multiple times through the ISO ( well before your exam time starts ). Many learners have confirmed that they were able to access the exam after multiple retries.

Also the exam team will call you if you did not appear on time. You can explain them if you are facing any issues and they will help you.

Otherwise you can contact exam support team here : https://red.ht/remote-exam-chat

Or raise a support ticket if you need any help regarding the exam here : https://www.redhat.com/rhtapps/services/comments/

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  • 1,575 Views

Any idea if can we change ISP after competing authentication and compatibility check?
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  • 1,664 Views

I cancelled the exam as there is no gaurenteed sucess of exam login.  It is happening for me all the time.  I tried 25 times but no luck.  Is it happening for only remote exam? how about class room exam? 

I kindly request RedHat to check and fix the issue asap.Thanks.

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Chetan_Tiwary_
Moderator
Moderator
  • 1,661 Views

Hi @Selvam_e2002 ,

 Regret the incovenience caused to you!

I will still suggest to contact exam support team beofe cancelling and then proceed as per their advice/suggestions.

I think this is happening only for Remote Exams and AFAIK they are already working on it. 

Please raise a ticket/chat with  them for an official support assistance.

 

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wiegratz
Mission Specialist
Mission Specialist
  • 1,206 Views

The Remote Exam being stuck at the login screen "redirecting" happened to me twice last week. After the second reboot and waiting for maybe 2 minutes for the redirect it finally worked. I did not need to change my network setup.

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