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Community Manager
Community Manager
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Re: Kiosk exam availablity and COVID-19

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Hi @kpietras,

Which exams are you currently preparing for? We understand all of the hard work that goes into preparation for Red Hat certification exams, and know that these cancellations can be frustrating. 

Our customers are our top priority, and while we continue to navigate the current circumstances we are continuing to evaluate and adjust as needed. If you haven't done so already please reach out to the Red Hat certification team here, where they will help take care of you.

Thank you, please feel free to send me a note directly as well. Happy to help with other questions or concerns you may have. 

--
Deanna
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Flight Engineer Flight Engineer
Flight Engineer
  • 252 Views

Re: Kiosk exam availablity and COVID-19

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Hi Deanna!

I am currently preparing for EX415.

It is frustrating, indeed.  Especially when Red Hat training administrator is cancelling your exams on your behalf without any announcements, and then I got a suggestion that I should reschedule my exams when there are not free slots is bad Smiley Sad  There is no empathy with such behaviour.

We should get a priority in scheduling any future exam or RH should double the available slots.

 

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Mission Specialist
Mission Specialist
  • 143 Views

Re: Kiosk exam availablity and COVID-19

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Same situation here. Adding insult to injury, the lab environment for my course (RH436) has been suddenly erased (why?) a week ago and re-provisioning does not work at all since then. I filed a ticket, "support is working on it", but I got only 2 weeks left of subscrition and little hope they will fix it in time for me.

I even requested days off of work to finish those labs in RHLS before expiration, but it seems I am only losing time and money.

Is the extension of the RHLS considered due to such disservice?

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Mission Specialist
Mission Specialist
  • 114 Views

Re: Kiosk exam availablity and COVID-19

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As you might have guessed, Red Hat did not solve my problem. Now I just logged in to my subscription and see "0 days left".

This morning I had 13. Yes, I had tried from other browsers and other devices.

So I was worried about not having access to labs, now I have nothing.

Thanks Red Hat, I had enough. I was a double RHCE half-way to RHCA, but you are forcing me to follow certifications paths from other providers: I can sit all of their exams online and their learning systems actually work.

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Starfighter Starfighter
Starfighter
  • 102 Views

Re: Kiosk exam availablity and COVID-19

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@MSoz -

Currently there is a disruption of service with the back-end portion of the RHLS environment. It is currently being worked and we hope to have things functional within the next several hours. There are some other posts regarding the RHLS stating learning subscription is at zero (0).

In terms of online and remote exams, we are working on the pilots for online exams with the first ones released being for the RHCSA/RHCE (EX200/EX294) style exams with an expected release to the public August 2020. There are other blog postings about the online exam status.

 

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Mission Specialist
Mission Specialist
  • 94 Views

Re: Kiosk exam availablity and COVID-19

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@Travisthank you for the info.

It seems the outage is over and the labs now work correctly. So 2 problems solved at once. Thanks to Red Hat for the quick resolution!

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Cadet
Cadet
  • 116 Views

Re: Kiosk exam availablity and COVID-19

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I just got my Learning Subscription, but in my country the first exam opportunity is in November 2020, so it doesn't make sense to start studying unless there will be an online exam possibility.

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