Lucho
Mission Specialist
Mission Specialist
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CL210 Virtual Classroom "The course has been retired" message when switching to version 13

Hello everyone!
 
I'm facing an error message trying to switch to version 13 on the CL210 virtual classroom course. When I select v13.0, the message "The course has been retired" appears, and then it goes back to version 10. 
Have you seen this message? 
 
Thanks in advance! 
 
Lucho
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Jim_Meegan
Community Manager
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Re: CL210 Virtual Classroom "The course has been retired" message when switching to versio

Hi Lucho,

Are you referring to the CL210 Video Classroom? If so, version 13 loads up fine on my account. You may want to contact technical support, though I am also curious if others are seeing this message. Screen Shot 2019-03-11 at 2.27.49 PM.png

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Lucho
Mission Specialist
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Re: CL210 Virtual Classroom "The course has been retired" message when switching to versio

Yes, I meant video classroom. Do you know how to contact technical support? Is it the same tech support as with product issues? 

image.pngimage.png

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Jim_Meegan
Community Manager
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Re: CL210 Virtual Classroom "The course has been retired" message when switching to versio

https://access.redhat.com/support is the VC support link

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Jayadev
Flight Engineer Flight Engineer
Flight Engineer
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Re: CL210 Virtual Classroom "The course has been retired" message when switching to versio

One possible reason that I can think of is that you may have purchased only one course CL210v10 and if you are trying to change the version now then you may see the error. However opening a support ticket is the best way to get this answered/resolved. Below is the link to open a support case

https://access.redhat.com/support

 

Thanks,

Jayadev

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