Download student guide as PDF takes a long time for online course

[herbert_helper]

Hi, I'm trying to download the student guide as PDF for DO288.

I clicked on "Download student guide as PDF", chose "en" and then only a spinner is visible, but not nothing happens. How long does it take to generate the PDF? The first time a waited about ~1h without anything happened.

Where do I need to file a ticket to get help directly from Red Hat?

Thanks in advance.

[Jayadev]

PDF download should not take more that 15 minutes assuming that you have not crossed the download limit for your subscription. I guess you should try downloading inprivate/incognito window. . You may open a support case at below link for more assistance

https://access.redhat.com/support/cases/#/case/new

Thanks,

Jayadev

[Nihanth]

I am facing same issue, I wanted to download DO407 student guide. But download is not working. I tried two consucutive days, same result. 

[Jayadev]

I think this issue is specific to your account. There could be more than one reason for failure so a detailed investigation is need to determine the reason for pdf download failure. Our support staff would help you to resolve this issue. Please open a support ticket at below link

https://access.redhat.com/support/cases/#/case/new

Thanks,

Jayadev