majalj, my apologies that you have not received a response to this post. Were you able to get this resolved? If not, I may be able to help point you in the correct direction. According to Red Hat training policies, Exams cannot be refunded, but you may be able to reschedule a different exam. This needs to be done 24 hours in advance of the scheduled Exam date. Did you schedule a date for that duplicated exam? If so, when was that?