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Excess lab hours shown as used

I provisioned a lab to test this functionality and then immediately powered it down. This appeared to be successful but I may have left them running. The automatic kill switch was set for two hours. In the attached screenshot it shows that I've used this much which is fine.

Does 'subscription lab hours used' count up even if all Lab VMs are in the state "STOPPED"? If so, why?

Is this a bug with the early access version of the course? If so, how can I get the number of lab hours used reduced to 2 (from the current 64)?

 

https://pasteboard.co/IaadxqB.png

 

I appear to be having the same issue as this Discussion:

https://learn.redhat.com/t5/Red-Hat-Learning-Subscription/RHLS-Lab-hours/m-p/4281#M397

 

Update: Solution - 

I had been seeing incorrect details at the top of the page here:
https://rol.redhat.com/rol/

I raised a support ticket with Redhat and was informed that I had logged in through an incorrect portal. I was told that as a standard subscriber I should always login from LMS portal to access all the designated features:
https://training-lms.redhat.com/Saml/AuthRequest?sitename=rhls

Unfortunately, the LMS does not provide the privilege of checking lab hour usage.

RH confirmed that my lab usage details were correctly recorded as 2 hours on their end.

Rather than concerning yourself with the "subscription lab hours used" at the top of the page, I found that going to:
https://rol.redhat.com/rol/rhz/reports
And then clicking on "Lab Activity" gave correct figures.

3 Replies
cschunke
Community Manager
Community Manager
  • 640 Views

Re: Excess lab hours shown as used

I apologize for the initial confusion, LearningLinux, and appreciate your update for the work-around. I wanted to reach out to let you know we're working on our latest release of the Learning Subscription, and with that will come a clearer view into what labs you have worked on, and how many lab hours you have used out of your total amount. There will be announcments detailing some of these changes in the future. Please feel free to reach out via the community or red hat support if you experience any other issues with the Learning Subscription. 

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snupik
Cadet
Cadet
  • 50 Views

Re: Excess lab hours shown as used

Hi, 

I have similar problem. I've attended RH294 Virtual Training Classes this week and obviously a part of it was lab for this training. Meanwhile I have been added to Redhat Learning and unfortunately 3h of RH294 lab has been deducted from my RedHatLearning subscription. How could I correct it? 

 

Thank you Smiley Happy

Mateusz 

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cschunke
Community Manager
Community Manager
  • 38 Views

Re: Excess lab hours shown as used

@snupik Please submit a support ticket by clicking "Support" at the top of the Learning Subscription. Indicate to the team that your RHLS lab hours were deducted when you took your separately purchased RH294 Virtual Training, and they will work to correct your total lab count. 

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