Pozinux
Cadet
Cadet
  • 1,586 Views

Is it possible to reset my progress?

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Hello,

I was wondering if it is possible to reset your progress into RHLS course? I don't want some courses to appear started in my dashboard just because I read a few chapters to see if I'm interested in this course. Also in case I started a course in, for example, version 2.0 and then realised that version 2.2 is available. 

Thanks!

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laurpaum
Flight Engineer
Flight Engineer
  • 1,481 Views
Hi,

To my knowledge, it is not possible to reset the progress on a course, or remove courses from your dashboard.

However, each version of a course has its own progress. You could be in chapter 4 on version 2.0 and in chapter 2 on version 2.2.

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cschunke
Community Manager
Community Manager
  • 1,311 Views

There is no way to reset progress, nor is there any plan to in the future. The progress drives so many functions of your learning subscription, including your dashboards, reports, and certificate of attendance. In addition, with management reporting, we do not want managers to see a change in progress from complete to incomplete as that will appear as a mistake, rather than a user trying to do something to adapt their experience. We will take this feedback to see if there is something we can do to assist your experience without affecting progress. Can you please help us understand how this would help your course experience? Is it only to remove it from your Home Page list of recent offerings?

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5 Replies
laurpaum
Flight Engineer
Flight Engineer
  • 1,482 Views
Hi,

To my knowledge, it is not possible to reset the progress on a course, or remove courses from your dashboard.

However, each version of a course has its own progress. You could be in chapter 4 on version 2.0 and in chapter 2 on version 2.2.
Pozinux
Cadet
Cadet
  • 1,416 Views

Thanks!

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Chetan_Tiwary_
Moderator
Moderator
  • 1,440 Views

Hi @Pozinux !

Thanks for reaching out !  If you have not raised a support case yet , please do so and our support team might help you.

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cschunke
Community Manager
Community Manager
  • 1,312 Views

There is no way to reset progress, nor is there any plan to in the future. The progress drives so many functions of your learning subscription, including your dashboards, reports, and certificate of attendance. In addition, with management reporting, we do not want managers to see a change in progress from complete to incomplete as that will appear as a mistake, rather than a user trying to do something to adapt their experience. We will take this feedback to see if there is something we can do to assist your experience without affecting progress. Can you please help us understand how this would help your course experience? Is it only to remove it from your Home Page list of recent offerings?

alexajo
Flight Engineer
Flight Engineer
  • 1,140 Views

This has been brought up several times in the past by different userswho want to retake the course a second or third time. I believe the manager's portal and the user's course progress should be separated. If I take an exam and do not pass, what would I naturally do? I would retake the course. If I'm showing 100% complete that makes it more difficult to track my progress when I retake the course from the begining when I'm already showing completed in the tracking bar at the top of the screen.

The potential solution could be that a user's course status that is available to the manager and is in the user's portal (along with the current course status) and a current course status (which can be reset) that is available on the course status bar at the top of the course as your taking it. I do not understand why there is such a hard stand against this.

 

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