Is there an outage at this moment in time, cannot provision or start labs.

[Traxtopel]

Is there an outage at this moment in time, cannot provision or start labs.

[Deanna · Accepted solution]

@Traxtopel are you still experiencing this issue? If so, please visit https://access.redhat.com to log a ticket and report this issue - thank you!

[Jayadev]

An outage message during planned maintence is always displayed on ROL. However very rarely could be an outage due to system error. In such cases is advised to reachout to support staff by opening a ticket from below link and get the first hand information

https://access.redhat.com/support/cases/#/case/new 

Thanks,

Jayadev

[Lisenet]

Does Red Hat have a system status page where we can check service status and/or planned maintenance schedules? That would be really useful.

[Sreejith]

Yes - https://status.redhat.com/

[Lisenet]

@Sreejiththanks! This does not show status of RHLS, does it?

If I cannot provision labs on my RHLS and there is a problem, should I see that on the status page? Or is that the "Labs" section?

[Jayadev]

Labs not getting provisioned for a course or for a customer cannot be regarded as an outage. There could be multiple  (technical and non technical)  reasons for this to happen. This may have affected individual customer, selected customers or subset of customers in a region. The necessary investigation for such an incident is carried out by the support staff and the affected customers are kept informed accordingly. So I suggest,  the first action should be to open a ticket to inform the issue to the support staff.

Thanks,

Jayadev

[Traxtopel]

When something does not work, I find it helpful to ask others.

In my case I had already opened a ticket.