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Titta
Mission Specialist
Mission Specialist
  • 678 Views

O days remaining on course DO180

Hi,

I bought the DO180 video classroom course around mid September.

Now I cannot access it any longer, I am told I have 0 days remaining, but I should have the course (and the labs) at my disposal till mid December.

In addition, while checking the report in my dashboard I have seen the following:

Retired (do180vc-4.2)

I wonder what is happening, I'm worried to have wasted my money. I was in the middle of studying and making exercises. I'm worried too. I guess RedHat would have not allowed me to buy a course that was expected to be retired a couple of weeks after I bought it.  

I have already written an email but can anybody here maybe help too ?

THanks.

 

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cschunke
Community Manager
Community Manager
  • 674 Views

Re: O days remaining on course DO180

All users who purchased an individual DO180 4.2 course should have received an email notification about the retirement happening October 1, as well as the automatic access to the next course version. Please direct message me your username and details so our support team can look into why you were not enrolled in the 4.5 version automatically. 

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Titta
Mission Specialist
Mission Specialist
  • 637 Views

Re: O days remaining on course DO180

Hi,

now I can access the course, so I wish to thank you for your help.

I was wondering, maybe I can profit and ask you another thing.

When I have accessed the (v4.5) course I have seen a message saying that there are some slight differences between v4.2 and v4.5 and to rely to the student guide while the video classrooms are being updated.

I'm a bit confused about the student guide, am I supposed to get a new student guide then ? Last time I was obliged to raise a ticket because, despite  filling all the fields in the "Donwload Guide" I could not get the student guide. I've tried this time as well but I cannot see any guide, I'm not even sure whether I sould receive it via email.

Thanks again for your help.

 

 

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Jim_Meegan
Community Manager
Community Manager
  • 632 Views

Re: O days remaining on course DO180

Hi Titta,

I just tested and was successfully able to download the 4.5 student guide after filling first name, last name, and email in the fields. I did notice some of the labels on the download form are not rendering, but it does work. What happens after you click the green button? Note that it can take up to 15 minutes for the PDF to render and download.

Screen Shot 2020-10-02 at 10.01.41 AM.jpg~ Jim

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Titta
Mission Specialist
Mission Specialist
  • 627 Views

Re: O days remaining on course DO180

Hi,

nothing at all seems to happen.

Last time at least I had an error message (this is the reason why I raised a ticket), I see the message saying it will take 15 minutes and nothing else.

 

THanks.

 

 

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Jim_Meegan
Community Manager
Community Manager
  • 620 Views

Re: O days remaining on course DO180

I'm sorry to hear that. My best suggestion to you would be to open another ticket and they will be able to help get you your updated student guide. Take care and I hope you enjoy the course, ~ Jim
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Titta
Mission Specialist
Mission Specialist
  • 592 Views

Re: O days remaining on course DO180

Hi,

after upgrading my browser (I'm using Edge) I have been finally able to download the student guide !

Unfortunately I have begun the course using a laptop where I am not granted the administrator privileges (and I'm afraid to switch to another laptop since I do not know if I am allowed to do so).

Luckily I have at least been able to upgrade the browser (I'm prevented from doing most things, even changing the hosts files, for example).

Thanks for your help anyway.

CIao

 

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