slatey
Cadet
Cadet
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Purchased RHLS Standard, Subscription shows in Access with 3 unused seats, ROL shows 0 days

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We purchased a RHLS and the PO went through on 3/4/2021. In access.redhat.com, I see the 3 seats. 0 of 3 in use.

Under ROL, my account shows 0 days left in the subscription. My other 2 teammates have the same issue. How do we allocate the subscription to them? We provided their RHN account names when we purchased.

I've called customer service and been re-directed to the training team, and so I've opened up a ticket, but have not heard anything back yet.

 

Update: E-mailed training@redhat.com as that seems to be the way to go per previous posts with the same issue.

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cschunke
Community Manager
Community Manager
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Re: Purchased RHLS Standard, Subscription shows in Access with 3 unused seats, ROL shows 0 days

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Hello @slatey I am the Product Manager for the Learning Subscription. We appreciate your purchase, and are sorry you have had a challenging experience so far. training@redhat.com is the best path forward for this issue. If you would like, you can also direct message me your details including your RHN and order numbers, and I can provide any additional details from our support team. 

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cschunke
Community Manager
Community Manager
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Re: Purchased RHLS Standard, Subscription shows in Access with 3 unused seats, ROL shows 0 days

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Hello @slatey I am the Product Manager for the Learning Subscription. We appreciate your purchase, and are sorry you have had a challenging experience so far. training@redhat.com is the best path forward for this issue. If you would like, you can also direct message me your details including your RHN and order numbers, and I can provide any additional details from our support team. 

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slatey
Cadet
Cadet
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Re: Purchased RHLS Standard, Subscription shows in Access with 3 unused seats, ROL shows 0 days

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We're all squared away now.

 

Thank you!

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