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Mission Specialist
Mission Specialist
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RHCSA course - issue accessing the video course

Has anyone else had problems accessing RHCSA VC courses? I have purchased the course and cannot see course listed in the email link sent to me. I have tried calling the training help desk number but have waited over 1 hour to get a response but none received. I have left messages and sent emails but not a single response in 2 days since I left the message. I have set aside time this week to work through this course which is time I have now wasted.  This is not what I expected from Red Hat and beginning to think about asking for my money back....if ever I could speak to anyone!

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Cadet
Cadet
  • 1,057 Views

Re: RHCSA course - issue accessing the video course

hi, do you still experience till now?

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Mission Specialist
Mission Specialist
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Re: RHCSA course - issue accessing the video course

I have managed to get a call logged late Friday afternoon but as yet my problem has not been fixed. I’m hoping to have it fixed soon.
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Cadet
Cadet
  • 1,048 Views

Re: RHCSA course - issue accessing the video course

OK thank you. I have the same issue, that's why I'm asking Smiley Sad

I hope it will be fix soon

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Moderator
Moderator
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Re: RHCSA course - issue accessing the video course

Video Classroom courses require loading of the content before they will play. Users who have reported this issue have been able to access the content after refreshing the page. To avoid this potential issue, we recommend letting the introduction video play all the way through. After continuing on to the course videos, if they still do not load, please refresh your browser. 

 

@Aries @KarlatHPE Please reach out to me directly with your RHN IDs so I can assist further. 

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Cadet
Cadet
  • 1,013 Views

Re: RHCSA course - issue accessing the video course

Hello,

Thanks for the reply cschunke, yes I always refresh the page for the video classroom. The issue started last Friday, as I always use the video classroom often. Now it doesn't load at all (specially the intro).

Here is the link

https://role.rhu.redhat.com/rol-rhu/app/courses/rh134vc-8.0

thanks,

aries 

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Cadet
Cadet
  • 1,009 Views

Re: RHCSA course - issue accessing the video course

Hello, I just tried it now, and seems to work again Smiley Happy

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Mission Specialist
Mission Specialist
  • 1,028 Views

Re: RHCSA course - issue accessing the video course

I don't have any link to the course so I cannot view anything. I have tried using 3 different browsers (chrome, edge & safari), have refreshed the browsers etc but still no sign of the course. I just called UK training centre and asked for case to be updated. So, right now, I cannot access the course and no update to say whether anyone is looking at it. My time is limited and really need to access this course ASAP.
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Mission Specialist
Mission Specialist
  • 880 Views

Re: RHCSA course - issue accessing the video course

Well, the initial problem of accessnig the course was resolved and I did have access to the course content for a few days. Now I am getting a new problem : "We are sorry, this content is not available." This is not a great advert for Red Hat training. I will try calling the help desk again Smiley Sad

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Cadet
Cadet
  • 875 Views

Re: RHCSA course - issue accessing the video course

i cant access my and this started yesterday, i have tried usinf all the other browers but it wont open. Here is what it displays 

 

va.png

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