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Mission Specialist
Mission Specialist
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RHLS Lab hours

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Hi,

May I know what is the meaning of "63 subscription lab hours used" at my basic RHSL portal. It keeps on increasing the number? 

 

 

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Flight Engineer Flight Engineer
Flight Engineer
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Re: RHLS Lab hours

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you should email the training support for them to check - they are normally quick to respond.

 training-emea-role@redhat.com

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Flight Engineer Flight Engineer
Flight Engineer
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Re: RHLS Lab hours

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You may open a ticket at the below link to have to get the assistance from Red Hat training support

https://access.redhat.com/support/cases/#/case/new

Thanks,

Jayadev

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Flight Engineer Flight Engineer
Flight Engineer
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Re: RHLS Lab hours

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I might be wrong, but I beleive on the basic sub you have a total of 400 hours available to you to be on the labs

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Starfighter Starfighter
Starfighter
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Re: RHLS Lab hours

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Precisely. You get a total of 400 hours of lab time. Every time you start a lab (regardless of the course) the counter keeps increasing based on the number of hours that you spent using it.

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Mission Specialist
Mission Specialist
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Re: RHLS Lab hours

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The problem is I don't have the current running lab and I just started using RHLS only 3 or 4 days ago. Now my lab time becomes 74 hrs already but I haven't run any lab yet for today. 

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Flight Engineer Flight Engineer
Flight Engineer
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Re: RHLS Lab hours

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you should email the training support for them to check - they are normally quick to respond.

 training-emea-role@redhat.com

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Flight Engineer Flight Engineer
Flight Engineer
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Re: RHLS Lab hours

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You may open a ticket at the below link to have to get the assistance from Red Hat training support

https://access.redhat.com/support/cases/#/case/new

Thanks,

Jayadev

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Flight Engineer Flight Engineer
Flight Engineer
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Re: RHLS Lab hours

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I am having a similar issue my lab reports 612/400 hours while i might have used it only since the subscription for 5-8 at most. I have opened a case. as my experince and my colleagues that the email they usually drop and no responses. 

~ Walid - the DevOps Janitor
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