Claudio_Palmis
Mission Specialist
Mission Specialist
  • 833 Views

RHLS Labs outage

Today Aprile 9Th, I'm experiencing a very frustrating Labs outage. I'm not able to provision the cluster to practice and I have an important exam on Monday about OpenShift Administration (EX280). It's very bad because my subscription is going to expire in less than 5 days. I'm not able to practice for the exam. The outage started 5h ago. I have submitted two tickets, but nobody answered. It's incredible that nobody answer during the weekend. I'm experiencing the outage in Italy. The videos and other leanings resources are available. Is anyone having the same issue?
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8 Replies
wojlys
Mission Specialist
Mission Specialist
  • 830 Views

Hey, the same here for RH358. I have already filed a support case with RH. 

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Claudio_Palmis
Mission Specialist
Mission Specialist
  • 818 Views

When did the outage started for you?
I'm shocked that we didn't receive any forewarning and that nobody is answering to our tickets to, at least, inform us about the problem.
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wojlys
Mission Specialist
Mission Specialist
  • 814 Views

I noticed the outage 3hrs ago, around  7PM CET.

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AbdulRehman
Flight Engineer Flight Engineer
Flight Engineer
  • 797 Views

lab issue.pngI'm experiencing the same for DO180, lab was not starting. I deleted and created again and now its stuck in creating/building since more than 90 mins.

NirZilka
Flight Engineer Flight Engineer
Flight Engineer
  • 780 Views

Me too with do457 labs.

It's huge issue for me, because I've no other time for study , and the exam is in this Thursday (I can't postpone it because I need to complete two more exams before the subscription expires).

@cschunke can you escalate this critical issue ASAP please?

Thanks,

Nir.

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fravis
Cadet
Cadet
  • 769 Views

The same is happening to me in Italy. The outage started approx 6 hours ago, I tried to create the DO288-4.6 lab env but it started a never ending creation process. Two support tickets submitted and only auto reply mail received. Last week end i was compelled to postpone the EX288 on next monday morning due to a problem on onboarding check using the iso I successfully used since last September 2021. Obviously the problem wasn't related to my iso USB.

The reason in that situation was the unavailability of RH onboarding server during the whole Sunday 3 april and on Monday moring the RH support explained to me (only two hours before the planned exam starting time) the error in screenshot was "due to temporary glitch and it will be rectified. I would suggest you to try after 4 hrs. If still issue persist, You can download the previous version ISO from link below and try login."   

But ... in weekends the contingencies are very frequent and the support will occur, very probably, on next early Monday morning. So, to summarize, the exam training plan close exam date often becomes a real challenge ... 

NirZilka
Flight Engineer Flight Engineer
Flight Engineer
  • 728 Views

It's working fine now for me, so they probably solved it.

Regards,

Nir.

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Claudio_Palmis
Mission Specialist
Mission Specialist
  • 698 Views

This morning started to work fine. It's embarrassing how nobody gave us some forewarning and did not answer to any of our tickets.
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