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Moderator
Moderator
  • 511 Views

RHLS Outage November 6

Your Red Hat Learning Subscription is evolving, and we will be upgrading your experience with a new user interface on Wednesday, November 6th.  The system may be offline during the hours of 6-8pm EDT to allow for this exciting update to happen. When you login after the outage, your new user experience will begin.  For a sneak peak, check out the video below.

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TomekG Mission Specialist
Mission Specialist
  • 425 Views

Re: RHLS Outage November 6

Hi

Is the release completed? Asking becuase I can see the new interface but it doesn't seem to be working correctly:

- it shows 'number of subscription days left 0' (subscription is still valid for more than 50 days)

- top navigation bar contains only: Home, Reports, Community. Links to Catalog. Learning Paths and Early Access are present for 1-2 second just after login or page refresh and then these are hidden

Thanks,

Tom

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Moderator
Moderator
  • 416 Views

Re: RHLS Outage November 6

@TomekG  The release did complete. Please submit a support ticket with this information, and include your RHN username. That team will help fix your enrollment. 

https://access.redhat.com/

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phr024 Mission Specialist
Mission Specialist
  • 359 Views

Re: RHLS Outage November 6

i did create a ticket but still no working RHLS. not good. 

My Colleges also the same problems.

shame is that i have a trial a few mont's ago and that 1 hour is taken away from my paid standard account. why? if something don't work please roll back. ticket ok i have one open. but stil no go. i cannot prepare and study at this moment. not ok.

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Moderator
Moderator
  • 333 Views

Re: RHLS Outage November 6

Can you help me figure out specifically what you are seeing?  I just verified your subscription is setup properly.  I would to help you get this resolved ASAP, so please let me know what specifics you are seeing when you log in with your user?

 

Thank you,

Kiersten Grey

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phr024 Mission Specialist
Mission Specialist
  • 315 Views

Re: RHLS Outage November 6

yes i can, when i try to access the course then i get this error "We're having trouble displaying this page. The issue has been reported to our developers, and they'll fix it shortly." and we try this on multiple environments. My College had the excact the same problem. see picture.

2019-11-09-083115_926x409_scrot.png

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phr024 Mission Specialist
Mission Specialist
  • 311 Views

Re: RHLS Outage November 6

And here is my lab activity. 

2 hours taken 1 before my subscription and 1 hour in my brand new subscribtion.

2019-11-09-084443_727x239_scrot.png2019-11-09-084443_727x239_scrot.png

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phr024 Mission Specialist
Mission Specialist
  • 225 Views

Re: RHLS Outage November 6

i also have problems to download new course material. that is a problem to.

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Moderator
Moderator
  • 219 Views

Re: RHLS Outage November 6

phr024, 

Here is what I have listed as the problems you are expericing:

DO405R course is not loading - I have one my developers actively looking into this and should have a resolution by Monday.

Not able to download an eBook - can you let me know which course and which language as I am not able to reproduce this on any courses, so I would like to know more details so we can investigate.  

Lab hours reporting - this is a known issue and we are actively working on it - once resolved your lab hours should be accurately reflected and not over as you are seeing now.

I apologize you are experiencing so many issues, I will stay in touch to ensure we are resolving these for you as quickly as possible.

Thank you,

Kiersten Grey

Senior Manager - RH Training

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phr024 Mission Specialist
Mission Specialist
  • 196 Views

Re: RHLS Outage November 6

The e-book problem is within the course:  Red Hat Enterprice Linux Diagnostics and Troubleshooting language is english.

it is not posible to download and i wait a long time on multiple browsers.

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