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Flight Engineer ricepower Flight Engineer
Flight Engineer

Reaching ROLE support team under support case

I am new to RHLS and just had my account activated. I can see the list of my enrolled courses but after clicking launch, I am having or experiencing the below error. I have tried with other flavor of web browwser but same issue.

We had trouble locating your enrollment.

We have been notified, and will be working to resolve the problem. In
the meantime, you may contact training@redhat.com for more
information, or contact your training coordinator.
could not derive rhls_standard subsription

I have contacted APAC training team and suggested the ROLE support under the support case. Unfortunately the ROLE product selection is not available on the dropdown list. I just use customer portal instead/account . The chat is also not available as it needs an existing subscription.. Is there any email support option for the ROLE support team?

I am little bit worried as days start deduction on my RHLS standard subscription and none of the listed courses not even used yet.

Many thanks in advance.

-Gilbert

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Moderator
Moderator

Re: Reaching ROLE support team under support case

You'll want to use the Red Hat Online Learning product setting in your support case that you open on the Red Hat Customer Portal (https://access.redhat.com)

-STM

--
Principle Technical Marketing Manager, Red Hat Enterprise Linux
Red Hat Certified Engineer (100-000-264)
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TomekG Mission Specialist
Mission Specialist

Re: Reaching ROLE support team under support case

@ricepower have you been able to resolve your issue?

I've got same error on all courses now (LS220). For a while I was able to use courses via rol.redhat.com but now it stopped working too.

rol.redhat.com throws " You are not enrolled in any training" and  training-lms.redhat.com throws "We had trouble locating your enrollment"....

I contacted EMEA support a week ago... issue still persists Smiley Sad

Thanks,

-Tomek

 

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Moderator
Moderator

Re: Reaching ROLE support team under support case

I am sorry that you have been facing some difficulty in accessing the Red Hat course. Ideally one should open a support ticket with porduct "Red Hat Online Learning" and Version "1.0". If you are unable to open a ticket then next step would be to contact the sales team or  sales representative and have them contact the support staff to get this issue resolved.  

The support representative would need some details (like RHNID, type of subscription etc) to investigate this issue. A screenshot of the error would be very helpful in troubleshooting. 

Thanks,

Jayadev

 

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Flight Engineer ricepower Flight Engineer
Flight Engineer

Re: Reaching ROLE support team under support case

What I did was I open a case and noted them to assign to ROLE support team as the selection for ROLE is not available on my profile.

@TomekG  I have get in touch with the right support team in APAC and its a platform issue. It's so sad that I lost 4 days from my subscription itill they fixed the issue.

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