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Flight Engineer
Flight Engineer
  • 949 Views

Reimbursement/compensation for RHLS being unusable

Can somebody from Red Hat advise on how this failed RHLS upgrade going to be dealt with please with regards to time lost and unavailablibity of the paid service (online courses)? It's been several days now.

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Cadet
Cadet
  • 931 Views

Re: Reimbursement/compensation for RHLS being unusable

Good question, acctually I have an exam already scheduled on 6th Decembre but its seems that I'm forced to postponed due to lack of learning materials. IT' SHAME RED HAT!!!!  kudo that &%*

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Cadet
Cadet
  • 928 Views

Re: Reimbursement/compensation for RHLS being unusable

Before i decided write here I've have wrote to several parties:

a) customerservice-emea@redhat.com - mail send Sunday, November 10, 2019 17:43
b) pbakshi@redhat.com -  mail send Sunday, November 10, 2019 13:23
c) training-emea-role@redhat.com -  mail send Sunday, November 10, 2019 13:23
d) training-pl@redhat.com -  mail send Sunday, November 10, 2019 13:23
e) emea-partner-team@redhat.com - mail send uesday, November 12, 2019 14:15
f) open-program@redhat.com - mail send  Wednesday, November 13, 2019 10:36
g) training-nl@redhat.com
h) phone call to  customer support 

Without the answer!!! SHAME 
yesterday i send privat message to csshunke and today email to kgrey@redhat.com....waiting. 


 

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Moderator
Moderator
  • 922 Views

Re: Reimbursement/compensation for RHLS being unusable

@Tom_C  @TheoL I've responded to both of your private messages. Have you not received them? We understand your frustration. I will send again through the private direct message. 

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Cadet
Cadet
  • 916 Views

Re: Reimbursement/compensation for RHLS being unusable

I've got your message couple minutes ago. Respond has been send. Please help me cschunke - can't live like that, You are my only hope

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Mission Specialist
Mission Specialist
  • 897 Views

Re: Reimbursement/compensation for RHLS being unusable

Same question here... This is the second time I've problems with this platform. First with the lab and now with the access. The first time they extended me my access period. Now I'll wait until the course is fully available to ask for the compensation.

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Flight Engineer
Flight Engineer
  • 841 Views

Re: Reimbursement/compensation for RHLS being unusable

I agree.  This week is the worst time for this to happen again,  My exam is scheduled for Friday!

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