regarding lab hours in stopped status

[rhrunner]

all my vms in the lab showed Stopped status, but the timer still running (decreasing the time). so in this situation, the total left lab hours is decreased or not?

Thanks!

[Lisenet]

I had the same issue. Wasn't sure, so raised a support ticket with Red Hat.

I was advised that it happens due to the browser cache and occurs sometimes. You can try to access the portal in Private window (Incognito mode) if you are not able to clear your cache and cookies.

[Jayadev]

@rhrunner It may some times happen that timer may continue to roll down even when all the VMs are in shutdown state. It is possible that timer has gone out of sync with that of ravello. In such situations the excess time does not add up to lab hour utilization for that account. 

Thanks,

Jayadev