Questions about getting ready for your Red Hat remote exam?

[Deanna]

This thread is dedicated to connect you with Red Hat subject matter experts who can help answer your questions regarding Red Hat remote exams. Please see the following resources for Red Hat Remote Exams below:

• Remote Exams Announcement
• Technical Documentation for "Getting ready for your Red Hat remote exam"
• Remote Exams FAQ

For questions on scheduling or redeeming your exams,  please use the Red Hat Certification team comment form here. 

**Our subject matters experts in the Red Hat Learning Community will not be assisting with tasks related to scheduling exams. 

[tantandalandan]

I tried the compatibility check and I failed on system time not synchronized. Any ideas how to fix this? Thank you!

[ric]

Hi, @tantandalandan 

You wrote:

I tried the compatibility check and I failed on system time not synchronized. Any ideas how to fix this? Thank you!

I've found a discussion topic, started by @jna, here in the Red Hat Learning Community, on 8th January of the current year (2024), about that same problem:

https://learn.redhat.com/t5/General/redhat-remote-exam-clock-not-sync/m-p/40529/

redhat remote exam clock not sync

Hi,

after running the redhat remote exam pre-requisites, its says that it doesnt match with my system clock, although upon checking it is match. 

Please help.

Thank you

... which got the following answer by @AnithaRaaji (a Moderator / "MOD" of this "Redhat Learning Community"):

https://learn.redhat.com/t5/General/redhat-remote-exam-clock-not-sync/m-p/40532/highlight/true#M8048

Hi @jna ,

System clock mismatch can be temporary glitch. You can verify the timezone from exam confirmation email and enter the same while performing compatibility checks. You will be able to access the exam without issues. 

I hope this helps!

[anfi]

Good morning, I downloaded the liveUSB from the remote desktop to my USB drive and placed it, but while the language, keyboard and network were being configured, upon completion I received the following error message:

Firefox can't establish a connection to the server at rhie-poa.redhat.com.

• The site could be temporarily unavailable or too busy. Try again in a few moments.

• If you are unable to load any pages, check your computer's network connection.

• If your computer or network is protected by a firewall or proxy, make sure that OpenKiosk is permitted to access the Web.

Try Again

What should I do? If I configured a Wi-Fi network or would not having the webcam yet affect that part? I was going to connect it when the compatibility test is done.

On the other hand, the camera must necessarily be compatible with Linux or would only Windows allow me to access the exam?

[Sanju7]

Hi @anfi I'm afraid you've created the live USB correctly ! You've to download the exam image (ISO) https://red.ht/rhrex then you should burn/write it on to USB drive using any applications like Fedora Media Writer or any similar ones like Rufus etc. Once it is written successfully, you've to boot using the same USB drive. 

Not connecting the external webcam should not impact on the boot but do not wait for the compatibility test to be completed to connect the external webcam. It is recommend to run the compatibility test with complete setup along with external webcam connected and ensure all the tests are passed.

Devices compatible with Fedora 37 would ideally work with and be compatible with exam image. 

[Noufalsubaie]

Hi all, 

My exam is tommorow and I am getting the handle is invalid when trying tp start the LiveUSB.

Who should talk to in this case?

[AnithaRaaji]

Hi @Noufalsubaie ,

You can reach out to Remote Exam support at https://red.ht/remote-exam-chat . Also Make sure you are using the latest ISO and is burnt correctly to the USB . Boot mode must be UEFI not Legacy.

[IkariBattousai]

When I ran the latest version of the Live ISO environment, it showed that the browser was incompatible. Seems odd since it is checking its own software. Is this going to be a problem for the exam?

Also, did the chat widget for exam support disappear from the site because I don't see it when I follow the previous links in this thread.

[PetrCihlar]

You are right, RH is testing its browser here, so the error should not be expected.
My unconfirmed theory is the issue is related to the WebRTC feature not working. Since WebRTC was implemented in Google Chrome in version 23, errors related to WebRTC functionality may be interpreted as "incompatible browser." But in fact, it may be network restriction or hardware compatibility (Firefox using HW acceleration in graphic card).
Regards

[Artemis-NASA]

I think find solution 

https://www.youtube.com/watch?v=YepLCNCdiE4

[PetrCihlar]

Thanks, I will test it out later, it is interesting