Videos are not showing

[immujee]

I'm having issue in the training courses. The videos are not able to load/show although the video icon shows in several training courses. Like DO336, DO430... 

Kindly advise.

[TudorRaduta]

The best option is to contact support directly from within the platform. They can help you troubleshoot the browser.

[shashi01]

@TudorRaduta  correct.

@immujee 

Thanks for letting us know about this issue. We're aware that some scenarios are experiencing video loading problems for a few specific courses, including DO336 and DO430. The best way to get this resolved is to contact our support team directly. They can help you with particular troubleshooting steps or provide a workaround for your situation. Please submit a support ticket from within the platform, and they'll guide you from there.

[Wasim_Raja · Accepted solution]

@immujee Thank you for reaching out.

You can click on your click on your profile and disable the "Enable Control bar on course page" and try again, let me know if it helps.

[immujee]

Dear Wasim,

Thank you dear. Now it's working in old style.

[Chetan_Tiwary_]

@Wasim_Raja Thanks, did not about this. 

[shashi01]

@Wasim_Raja  perfect!

@immujee 

I have tested this process, and you can follow the steps below to resolve the issue:

1. Please open the site in incognito mode using this link: https://rol.redhat.com/rol/app/.

2. Once you’re logged in, click on your profile icon in the top-right corner of the page. From the dropdown menu, locate the option “Enable Control bar on course page” and toggle it off.

3. Next, click on Launch for your course (for example, DO336). Then select Table of Contents and begin with Section A.1. From there, simply use the Next button to continue through the other pages.

[shashi01]

@immujee 

Note: This is now resolved.