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Preliminary Exam in Red Hat OpenStack Administration (PE110V16)

Hello team. I will try to ask my questions very carefully in order not to violate NDA.
Twice I tried to pass Preliminary Exam in Red Hat OpenStack Administration (PE110V16) but all the time I received 0 points. I want to know, maybe someone alredy passed it...
Is it permitted during this exam to create a new domains and new environment user files (if it is not said in task and in the main exam instruction page) ?
I think that the possible reason is that I did my work under wrong credentials (sourced wrong environment file and used domain that is not a good idea to launch an instance) and system counted like nothing was performed...
Any ideas/thoughts would be appreciated.
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