openshift 4.12 integration with servicenow

[Slim-M]

Hello,
Is it possible to route alerts in openshift 4.12 managed by alermanager to servicenow? if so, how should this be done?
Searching the knowledge base, I found the following  article which confirms the feasibility of integration but doesn't give any details.
https://access.redhat.com/solutions/6984145

[Wasim_Raja]

Hello @Slim-M ,

Thank you for reaching out.

I am not sure on the exact answers but the below links should point you in right direction.

https://cloud.redhat.com/blog/openshift-4-3-alertmanager-configuration

https://openshift.github.io/openshift-origin-design/designs/administrator/monitoring/alertmanager-co...

https://docs.openshift.com/container-platform/4.12/monitoring/managing-alerts.html

https://access.redhat.com/documentation/en-us/openshift_container_platform/4.8/html/post-installatio...

Regards,

Wasim

[Chetan_Tiwary_]

Hello @Slim-M !

Thanks for reaching out !

Yes you can do the same. Please refer the docs below :

https://www.redhat.com/sysadmin/itsm-prometheus-alerts 

https://github.com/prometheus/alertmanager/issues/931 

https://docs.openshift.com/container-platform/4.14/monitoring/managing-alerts.html#sending-notificat... 

https://prometheus.io/docs/alerting/latest/configuration/#webhook_config 

https://github.com/tosin2013/alert-manager-to-service-now --> This is a simple Flask application that receives alerts from an alert manager, and creates corresponding incidents in ServiceNow.

The workflow is :

*Prometheus evaluates alert rules and sends firing alerts to AlertManager.
*AlertManager routes the alerts to the webhook endpoint exposed by the Flask app.
*The Flask app parses the alert data and calls the ServiceNow API to create an incident.
*New incidents are created in ServiceNow for each alert.