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Slim-M
Cadet
Cadet
  • 566 Views

openshift 4.12 integration with servicenow

Hello,
Is it possible to route alerts in openshift 4.12 managed by alermanager to servicenow? if so, how should this be done?
Searching the knowledge base, I found the following  article which confirms the feasibility of integration but doesn't give any details.
https://access.redhat.com/solutions/6984145

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2 Replies
Chetan_Tiwary_
Moderator
Moderator
  • 533 Views

Hello @Slim-M !

Thanks for reaching out !

Yes you can do the same. Please refer the docs below :

Chetan_Tiwary__1-1700649939718.png

 

https://www.redhat.com/sysadmin/itsm-prometheus-alerts 

 

https://github.com/prometheus/alertmanager/issues/931 

https://docs.openshift.com/container-platform/4.14/monitoring/managing-alerts.html#sending-notificat... 

https://prometheus.io/docs/alerting/latest/configuration/#webhook_config 

https://github.com/tosin2013/alert-manager-to-service-now --> This is a simple Flask application that receives alerts from an alert manager, and creates corresponding incidents in ServiceNow.

The workflow is :

*Prometheus evaluates alert rules and sends firing alerts to AlertManager.
*AlertManager routes the alerts to the webhook endpoint exposed by the Flask app.
*The Flask app parses the alert data and calls the ServiceNow API to create an incident.
*New incidents are created in ServiceNow for each alert.

 

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