Is it possible to route alerts in openshift 4.12 managed by alermanager to servicenow? if so, how should this be done?
Searching the knowledge base, I found the following article which confirms the feasibility of integration but doesn't give any details.
Hello @Slim-M ,
Thank you for reaching out.
I am not sure on the exact answers but the below links should point you in right direction.
Hello @Slim-M !
Thanks for reaching out !
Yes you can do the same. Please refer the docs below :
https://github.com/tosin2013/alert-manager-to-service-now --> This is a simple Flask application that receives alerts from an alert manager, and creates corresponding incidents in ServiceNow.
The workflow is :
*Prometheus evaluates alert rules and sends firing alerts to AlertManager.
*AlertManager routes the alerts to the webhook endpoint exposed by the Flask app.
*The Flask app parses the alert data and calls the ServiceNow API to create an incident.
*New incidents are created in ServiceNow for each alert.