The lab is not availabel most the time

[Souf_TN]

Hello,

The lab is not availabel most the time, with this message :"We are not able to start your lab at this time, our lab capacity in your region has reached the maximum number of users. Please try back again later."

How can I move  to another region that are more available ?

Can you help, please

[Marre]

The answer I got from support was that if you do the labs from a free  partner enrollment there are no guarantees for lab capacity.

[Chetan_Tiwary_]

@Marre That is right about free partner enrollment. In that case, please wait for some more time because the free partner enrollment is by design with limited capacity. 

[TraceyMc]

Hello

I have not raised a case. DO180

DO180 - ch03s02 (redhat.com)

[TraceyMc]

Colleagues that create or use the labs 7am usually get in.

[Souf_TN]

I just tried out

but still unaivalable.

[TraceyMc]

We are not able to start your lab at this time, our lab capacity in your region has reached the maximum number of users. Please try back again later.

Same for me

[shashi01]

@Souf_TN 

Based on your message, it appears that you are utilizing a partner-based Open subscription, which has a specific capacity limit. Please attempt to create the lab again after a short while.

I recommend that you open a support ticket if you encounter any issues with the lab environment. Our backend support team will be able to assist and resolve your concerns.

[Souf_TN]

Hello @shashi01 

Did you know how to check my subscription type ?

[shashi01]

@Souf_TN 

I'm uncertain, but the support team should be able to assist you with your questions.

[Souf_TN]

@shashi01

thanks for your response