Souf_TN
Mission Specialist
Mission Specialist
  • 3,661 Views

The lab is not availabel most the time

Hello,
The lab is not availabel most the time, with this message :"We are not able to start your lab at this time, our lab capacity in your region has reached the maximum number of users. Please try back again later."
 
How can I move  to another region that are more available ?
Can you help, please
 
 
25 Replies
Marre
Mission Specialist
Mission Specialist
  • 1,068 Views

The answer I got from support was that if you do the labs from a free  partner enrollment there are no guarantees for lab capacity.

Chetan_Tiwary_
Moderator
Moderator
  • 1,053 Views

@Marre That is right about free partner enrollment. In that case, please wait for some more time because the free partner enrollment is by design with limited capacity. 

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TraceyMc
Mission Specialist
Mission Specialist
  • 1,061 Views

Hello

I have not raised a case. DO180

 

DO180 - ch03s02 (redhat.com)

TraceyMc
Mission Specialist
Mission Specialist
  • 1,063 Views

Colleagues that create or use the labs 7am usually get in.

Souf_TN
Mission Specialist
Mission Specialist
  • 1,050 Views

I just tried out

but still unaivalable.

error-lab.PNG

TraceyMc
Mission Specialist
Mission Specialist
  • 1,047 Views

We are not able to start your lab at this time, our lab capacity in your region has reached the maximum number of users. Please try back again later.

 

Same for me

shashi01
Moderator
Moderator
  • 1,033 Views

@Souf_TN 

Based on your message, it appears that you are utilizing a partner-based Open subscription, which has a specific capacity limit. Please attempt to create the lab again after a short while.

I recommend that you open a support ticket if you encounter any issues with the lab environment. Our backend support team will be able to assist and resolve your concerns.

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Souf_TN
Mission Specialist
Mission Specialist
  • 1,020 Views

Hello @shashi01 

Did you know how to check my subscription type ?

 

shashi01
Moderator
Moderator
  • 1,018 Views

@Souf_TN 

I'm uncertain, but the support team should be able to assist you with your questions.

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Souf_TN
Mission Specialist
Mission Specialist
  • 1,016 Views

@shashi01

thanks for your response

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