Connection error when taking EX200(RHCSA)

[NaotoMaruyama]

Hello. When I tried to take exam, following error message displayed and fail to proceed. Does anyone faced same problem in these days?

"Oops! Connection error - Unknown error while getting user media: Internal Error"

I passed the compatibility except these two. I already asked to support team about the issue and they told me it is no problem to fail these two item.

- You must be able to connect to the media servers

- Video quality is acceptable

Besides, I tried tokbox test as adviced from support team and confirmed my network connection speed is fast enough(faster than 1Mbps) to take exam. 

Problem may be caused by network environment or my laptop hardware, but no further information is provieded from support team at this point and I'm stuck taking exam. If anyone has faced same problem and somehow successed to take exam, please advice.

My laptop is surface laptop2(8GB memory), using USB hub to connect wired mouse, wired camera(1920x1080, 30fps), and wired keyboard. I also connect surface laptop with external display by using Mini Display port. I can see camera is working correctly during the compatiblity test although "Video quality is acceptable" fails every time.

[alfred-avila]

I experienced the same issue, my internal webcame and external connected one streamed without an issue, but the streaming from the screen was the one not allowed.

Were you able to fix it?

[NaotoMaruyama]

Thanks for the comment. I really appreciate it. At this point, I still can't pass the following pre-check items.

- You must be able to connect to the media servers

- Video quality is acceptable

If the problem is caused by streaming from the screen, is there any setting to solve the problem or I need to try another external display/laptop to resolve the issue?

[Adrian_]

I had last week (april 2023) the same problem with a Lenovo T450 and the solution was to enable in BIOS USB 3.0 Mode. Booted again the ISO and the Compatibility test was successful.

[ScienceBoy]

Enabled all USB settings in BIOS

[alfred-avila · Accepted solution]

Hi @NaotoMaruyama 

I was able to find my issue. So the first time I started the compatibility test, I got a promt asking to screenshare, and there was a checkbox to remember this decision, but it seems the ISO finds remembering the decision as something unacceptable, hence not allowing screen recording and failing the part of the test.

I rebooted to try a second time, and did not check the box, clicked on Allow, and got greens in that section for the two webcams and the screen recording.

I think my error was different is different than yours now that I find the issue, but still, here I attached some images I took from the enabled/disabled allow button

[NaotoMaruyama]

Hi @alfred-avila 

Great thanks for detailed information. It seems the issue is different from mine, but it is helpful to know that resolving the issue regarding the screen share may related to pass the media server access error. At first, I was wondering my problem was caused by network connection (although I confirmed there is enough speed), but it seems some kind of permission or transmission of camera/screen may cause the error for connecting media server.

I will continue checking whether there is any setting to change in UEFI or setting phase before compatibility test. Thanks alot.

[NaotoMaruyama · Accepted solution]

I successfully take the exam by using elitebook instead of surface laptop. Therefore, the problem was caused by compatibility with surface laptop. If you see same error and fail to take exam, you should be considering changing the laptop. 

[mwatts]

I seriously hope the solution is not to use a different laptop as I have tested with literally every machine that is available to me.