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Need some assistance on getting my certificate corrected

Hi All, I took my EX280 remote exam for OpenShifyt 4.2 version on Oct 1st and cleared my exam and I had a discrepancy in the OpenShift Version which was printed on the certificate. I opened the case using the link "" and till today I didn't get my correct certificate. I'm following up every 10 days once and each time they are giving different reasons and the last reason was "Waiting for management approval to do backend update" which was 12 days ago. Today marks one month from my certificate completion.

Do we have any other channel to report this which has some defined SLA. Looks like for the above link they simply respond with some reasons on the third day upon requesting for an update.

My request number - RHT1277573

Looking forward for some assistance.

Thank You





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