Deanna
Community Manager
Community Manager
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Planned maintenance outage: Saturday, September 19

Members will be unable to login to the Red Hat Learning Community from 9am-12pm ET on Saturday, September 19 due to a planned maintenance window. During this time, visitors may still navigate the community in the logged out state.

Thank you,

Deanna 

 

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Deanna
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mr-igor
Mission Specialist
Mission Specialist
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Re: Planned maintenance outage: Saturday, September 19

Hello @Deanna,

Is the maintainance affecting RH Learning Subscriptions too? I cannot login there right now even though I have just successfully validated cridentials with the SSO.

Thank you

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Deanna
Community Manager
Community Manager
  • 420 Views

Re: Planned maintenance outage: Saturday, September 19

Hi @mr-igor - this maintenance is unrelated to accessing the Red Hat Learning Subscription. Our teams have been made aware of a recent issue, please try clearing your cache and logging in again, let me know if this works.

Thanks,

Deanna

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Deanna
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mr-igor
Mission Specialist
Mission Specialist
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Re: Planned maintenance outage: Saturday, September 19

Thank you for the prompt reply, @Deanna. It works now, but the problem was not with the stale cached data. There is a banner on the ROL login page now in regards to the login issue. Just using my creds again and refreshing the page worked. Thank you 

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Deanna
Community Manager
Community Manager
  • 415 Views

Re: Planned maintenance outage: Saturday, September 19

Glad to hear it @mr-igor - thanks!

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Deanna
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mr-igor
Mission Specialist
Mission Specialist
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Re: Planned maintenance outage: Saturday, September 19

The same problem again, @Deanna.

As last night, clearing web-browser cache does not help. Can anybody fix the problem any time soon? I planned to use ROL over the weekend to prepare for the next week's exam.

Thanks

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mr-igor
Mission Specialist
Mission Specialist
  • 365 Views

Re: Planned maintenance outage: Saturday, September 19

Eventually managed to login to see this banner. It seems the work is going to aftect ROL/RHLS after all.

The banner was not there last night. Going forward it would be good to learn about planned outages at least several days in advance.

Screen Shot 2020-09-19 at 10.10.34.png

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Deanna
Community Manager
Community Manager
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Re: Planned maintenance outage: Saturday, September 19

Hi @mr-igor thank you for the feedback - this maintenance was not initially planned, and we will move forward with providing ample time before planned downtime. Thank you for understanding.

 

 

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Deanna
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