Questions about getting ready for your Red Hat remote exam?

[Deanna]

This thread is dedicated to connect you with Red Hat subject matter experts who can help answer your questions regarding Red Hat remote exams. Please see the following resources for Red Hat Remote Exams below:

• Remote Exams Announcement
• Technical Documentation for "Getting ready for your Red Hat remote exam"
• Remote Exams FAQ

For questions on scheduling or redeeming your exams,  please use the Red Hat Certification team comment form here. 

**Our subject matters experts in the Red Hat Learning Community will not be assisting with tasks related to scheduling exams. 

[shefeeqyr]

Hi @Matt 

My sincere apologies for the stressful experience you had. We would like to review your exam from our end and get back to you on this. Seems like there are multiple aspects from pre-exam readiness to the performance of the exam environment that you had issues with.

Can you please submit your feedback - can copy past the same and quote my comments too - in this form? Please mention your user id that was used to login to the exam scheduler and the date when you took the exam too.

Best Regards,

Shefeeq Raza

[Matt7]

Will do

[Veerakumar]

Hi Matt,

Sorry to ask questions now to you. Hope you will get good support from Red Hat.

Tomorrow I have sceduled my exam. In my case am using Desktop with only one external webcam. Hope that is fine. Pls confirm. 

Also when you were able to see your scedulded exam on the "Remote Exam Set-up page". Because still 14 hr to start my Exam, but I could not see my scedulded exam on the "My Exam Session" at Remote Exam set-up page. If you confirm on this would be great info for me, please.

Thanks,Veera

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[Matt7]

I don't remember seeing the exam when you boot into Fedora until the day of. It won't let you in until like 5 minutes or so before I believe. You can verify your setup by using the compability check. If the proctor says you need 2 cameras, you don't. You only need 1 external camera.

A desktop is fine, just no wireless keyboard or mouse and make sure your webcam can focus up close on your ID. That is another issue I had

If the proctor gives you trouble about only having 1 camera, just try and have them contact support or escalate it right then and there.

Yeah I haven't received any response back yet, but I'll probably retake my exam Wednesday anyway. Maybe I can get my retake back at the very least.

[Veerakumar]

Thank you for the info and Good luck for your retake!!!

[PraveenMishra]

Hi @Veerakumar ,

I hope you had a good experience with your exam. I was hoping if you could share your experience, if there were any issues about the setup. Could you also tell us which camera you used? I am from India and planning to give my exam in a few days.

[Veerakumar]

Hi Support,

I have sceduled an EXAM on Tomorrow (i.e Aug 17  08:30 AM IST), Currently time is 12:30 PM IST (Aug 16). But still "Your Exam Session" on the Remote Exam not showing my sceduled Exam.

But As per "Getting Ready for your Red Hat Remote Exam" Document

12. Your Exams section will display your scheduled exams within the next 24 hours. Please click on this section next to the compatibility check to proceed if you are going to start your exam.

Please check this ASAP and revert back.

My Red hat Learning subscription Number 6479615

My username: kalamveera

For above concern I have emailed support and here is the ticket ID RHT1243622  (But auto generated email shows 3 working days to get response). Since I have exam tomorrow I am requesting action ASAP.

 Also Please confirm, I can take my exam in a Desktop with only one External webcam. Hope that's not a proble.  My Compatibility check were Success,

Thank You,

Veera.

[shefeeqyr]

Hi @Veerakumar 

We can see your scheduled exam starting at 8:30 AM IST (UTC + 5.5).

The Scheduler portal will display your scheduled exams wtihin 24 hours from the time you schedule it when accessed separately. However, the 'Your Exams' button within the RE image will show it very near to the start time.

Only one external Webcam is required for the exam. The Webcam should have enough cable length so that it can be placed at an angle and distance acceptable to the Proctor for effective monitoring. 

Wish you a successful and smooth exam experience!

Shefeeq

[PraveenMishra]

I will share my feedback with the right team but just want to highlight that there seems to be no way to toggle between two windows (ie, terminal and the exam tab on the browser).

[PraveenMishra]

Hi,

It appears that my inbuilt laptop keyboard faulty(home button is automatically pressed sometimes). So to avaoid this during the exam, I can use an external keyboard, but for that I will have to close my laptop lid, and for that I will have to buy a monitor, and now that my laptop lid is closed, I will need an external camera. And finally to make sure that the screen does not go black during a power failure, I will need a UPS too. Let me know if I got this right. Also, let me know if there is a better way to do this.