shefeeqyr
Moderator
Moderator
  • 865 Views

Re: Questions about getting ready for your Red Hat remote exam?

Hello @seandrethegiant,

2018/9 series Macs seem to have compatibility issues with several Linux distributions and is impacting our remote exam image too. Keyboard, Touchpad, Mic and Webcam are seen to work erratically or not work at all. Do you have another laptop that you can try with?

Regards,

Shefeeq

 

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limaunion
Mission Specialist
Mission Specialist
  • 888 Views

Re: Questions about getting ready for your Red Hat remote exam?

Hi! I'm trying to schedule my remote RHCSA v8 exam for next week but there are no dates on the calendar before Oct. 1, any ideas what's going on? thank you.

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shefeeqyr
Moderator
Moderator
  • 738 Views

Re: Questions about getting ready for your Red Hat remote exam?

Hello @limaunion,

I asked around internally and it seems like the demand for testing center and remote exams have been quite high lately, nearing the maximum exams that can be monitored on a given day. Nevertheless, there may be time slots that are outside of your business hours if there are other timezones where bookings are lesser. I do not have visibility to global schedules, however, the understanding is that the demands are high due to which slots may be booked out during certain times.

PS: Slot availability is dependent on the maximum number of exams that can be monitored by Red Hat's remote exam proctors each day. 

Best Regards,

Shefeeq

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Michael1
Cadet
Cadet
  • 899 Views

Re: Questions about getting ready for your Red Hat remote exam?

I am trying to pay for the exam, but after I add the RHCSA 8 exam to the cart and click checkout, it redirects me to a page where it is suggested to click Login or register( Even though I am already logged in ), I click login and I am redirected to the site https://training-lms.redhat.com/

2020-09-18 22_00_40-Window.png

 

 

Where do I get a notification saying "There are no items in your cart."

So how can i pay for it?

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shefeeqyr
Moderator
Moderator
  • 747 Views

Re: Questions about getting ready for your Red Hat remote exam?

Hello @Michael1,

I think I know what the issue could be, but the best people to help you process a purchase via our learning management system would be your regional operations support team. The solution for this might be to select a different EX200V8K offering that is created in our LMS for your country, or to approach the authorized training partner in your area to buy the exam voucher. This depends on the country selected in your rh.com profile.

Please raise a ticket by sending an email with the above details, screenshot as well as your redhat.com login id to training-emea-kiosk@redhat.com

For more support options you can refer to the link below:

https://www.redhat.com/en/services/training-and-certification/contact-us#tab.locations.1

Best Regards,

Shefeeq

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Sakthiraam
Cadet
Cadet
  • 841 Views

Re: Questions about getting ready for your Red Hat remote exam?

Hi Team, I have my RedHat remote exam scheduled. I'm going to use a desktop with one External Web Cam. Hope one external web cam is enough. Do we need a speaker by any chance .Anytime during the exam does the proctor speaks to the candidate for any reason. If Yes, Is headset allowed ?.

Looking forward for your reply.

Regards

Sakthi

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JS_Learning
Moderator
Moderator
  • 778 Views

Re: Questions about getting ready for your Red Hat remote exam?

Hi @Sakthiraam 

In your interest, please read the FAQ and Getting Ready document:

https://www.redhat.com/en/resources/certification-remote-exams-FAQ 

https://learn.redhat.com/t5/Certification-Resources/Getting-Ready-for-your-Red-Hat-Remote-Exam/ba-p/... 

1 External webcam with at least 1m cable is required, no speaker required.

For the audio, there is a visual flash + chat to communicate with proctor.

Also candidate usually leave a phone number in case of outage or something and for the proctor to communicate with the candidate.

 

 

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Sakthiraam
Cadet
Cadet
  • 806 Views

Re: Questions about getting ready for your Red Hat remote exam?

@JS_Learning , Thank You for the reply. That clears my doubt.

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George_Koshy
Mission Specialist
Mission Specialist
  • 892 Views

Re: Questions about getting ready for your Red Hat remote exam?

Hello,

I have problems booting from the usb (SanDisk 32 GB Ultra 3.0)drive. I can boot from stick, choose Start Red Hat Remote Exams and other options, but once I select "Start Red Hat Remote Exams" it get stuck then its shows black screen.  I tried with another laptop and its working perfectly with the same usb.

Device : MacBook Pro (15-inch, 2018)

Graphics :  Intel UHD Graphics 630 1536 MB

Thank you,

George K.

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JS_Learning
Moderator
Moderator
  • 844 Views

Re: Questions about getting ready for your Red Hat remote exam?

Hi @George_Koshy ,

Some devices are not well compatible with Linux, including some MacBook Pro.

Since the Remote Exam live usb is based on Fedora 32, it's sometime happening.

Best to choose another computer to attend the Remote Exam (or go in a live testing center, that option still exists).

I read very briefly, for example there are some hardware component not well supported:

Some Mac uses a T2 chip, not (yet) supported by kernel.

Also:  Linux kernel do not have the necessary drivers to be able to use the Keyboard or Trackpad since those items are no longer considered USB devices.

Source:

https://discussions.apple.com/thread/251087440 

 

Actually I have no idea how well Apple is working/collaborating with upstream projects, Kernel, etc... I hope they all contribute well and that it will be compatible soon. 

Edit: I found this bug, which is not promising:

https://bugzilla.kernel.org/show_bug.cgi?id=202567#c1 

I'm going to close this one. It's not NVMe compliant, hence it won't work with the in-kernel NVMe driver. This is not a Linux bug, it's Apple doing their usual thing. If someone wants to work on this, be my guest.

It seems unfortunately, that Apple is not complying with some standards with some specific hardware, especially due to the T2 chip, and therefore it's..not supported. Everyone is welcomed to contribute and fix that, in an open-source way. Reading the quoted comment and not knowing anything about the context, I have the impression Apple is not helping in that effort. Interesting topic, no time to investigate more.

 

Cheers,

 

 

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