Deanna
Community Manager
Community Manager
  • 65.2K Views

Questions about getting ready for your Red Hat remote exam?

This thread is dedicated to connect you with Red Hat subject matter experts who can help answer your questions regarding Red Hat remote exams. Please see the following resources for Red Hat Remote Exams below:

For questions on scheduling or redeeming your exams,  please use the Red Hat Certification team comment form here. 

**Our subject matters experts in the Red Hat Learning Community will not be assisting with tasks related to scheduling exams. 

Deanna L
--
Deanna
Labels (3)
1,080 Replies
KrisS
Mission Specialist
Mission Specialist
  • 1,040 Views

C:\Users\kris\Desktop>certutil -hashfile rhrexboot.iso md5
MD5 hash of rhrexboot.iso:
585cb364da1ae2fae94e22e07913316e
CertUtil: -hashfile command completed successfully.

0 Kudos
johnnyx
Mission Specialist
Mission Specialist
  • 1,039 Views

I tried taking my Red Hat exam online last year but could not.

After passing all the compatibility tests I connected to the proctor, the Red Hat provided OS found both cameras, but only allowed for the built-in camera to be used, not the external camera I had purchased.

I tried restarting the system with the built-in camera disabled, however the Red Hat OS still only enabled the built-in camera.

The proctor told me I could not take the test and that RH support would call me. The support solution was to unplug the external camera and plug it in once more. I had already done that many times, they had no further help to give. Red Hat told me they had never seen this issue before.

I have now ordered an EIVOTOR 720 webcam based on recommendations here. Is my issue a known one and has it been resolved?

0 Kudos
vishals
Moderator
Moderator
  • 1,015 Views

Hi @johnnyx ,

It sounds like the first external camera used did not support the remote exam image. The remote exam image is based on Fedora32 and although most modern webcams are supported by default, some (older) models do not work on Fedora OS (Linux) and the remote exam image by extension.

The current version of the compatibility check cannot identify between external and internal web cameras and your pre-exam checks can pass because of the internal camera.
Please check if you were able to see the video feeds from the external web camera during the compatibility tests to ensure compatibility of the camera.

Regards,

0 Kudos
johnnyx
Mission Specialist
Mission Specialist
  • 1,006 Views

The camera used for that exam attempt was brand new (late last year - 2020).

I tried the compatibility check yesterday with another brand new camera and still only the built-in camera is recognised. This is despite turning the camera off in every setting of the laptop.

I emailed this point to Red Hat - no response as yet.

0 Kudos
JEscalona
Cadet
Cadet
  • 1,005 Views

I had that issue with the EIVOTOR HD 720p. I asked to have the exam rescheduled but now I need a camera which we know for certain that works with the image.

0 Kudos
johnnyx
Mission Specialist
Mission Specialist
  • 1,018 Views

That's interesting @JEscalona as it's one camera that Red Hat have said works for others. My other new camera is a new Logitech C920 - which didn't work either.

It seems this is a known issue - despite Red Hat saying they have never seen it before. Despite having a MacBook Pro, a Dell Latitude and two brand new external webcams I very much doubt I will be able to take the exam tomorrow. 

 

0 Kudos
KrisS
Mission Specialist
Mission Specialist
  • 985 Views

I have a Logitech C920 and I can confirm it works fine with the image.

0 Kudos
johnnyx
Mission Specialist
Mission Specialist
  • 1,091 Views

When you use it @KrisS which camera is found in the compatibility test?

0 Kudos
KrisS
Mission Specialist
Mission Specialist
  • 1,095 Views

The compatibility test on mine finds both the onboard camera and the logitech C920.  But this is on a very old laptop.  You may have some other hardware incompatibilty. 

0 Kudos
johnnyx
Mission Specialist
Mission Specialist
  • 1,096 Views

As mentioned @KrisS I have two separate laptops and two external webcams.

I have spent most of the last two days trying to get the configuration working instead of getting ready for the exam. There is zero help from Red Hat on such issues which is disappointing.

0 Kudos
Join the discussion
You must log in to join this conversation.