Deanna
Community Manager
Community Manager
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Questions about getting ready for your Red Hat remote exam?

This thread is dedicated to connect you with Red Hat subject matter experts who can help answer your questions regarding Red Hat remote exams. Please see the following resources for Red Hat Remote Exams below:

For questions on scheduling or redeeming your exams,  please use the Red Hat Certification team comment form here. 

**Our subject matters experts in the Red Hat Learning Community will not be assisting with tasks related to scheduling exams. 

Deanna L
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Deanna
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1,015 Replies
shefeeqyr
Moderator
Moderator
  • 1,765 Views

Hello @Michael1,

I think I know what the issue could be, but the best people to help you process a purchase via our learning management system would be your regional operations support team. The solution for this might be to select a different EX200V8K offering that is created in our LMS for your country, or to approach the authorized training partner in your area to buy the exam voucher. This depends on the country selected in your rh.com profile.

Please raise a ticket by sending an email with the above details, screenshot as well as your redhat.com login id to training-emea-kiosk@redhat.com

For more support options you can refer to the link below:

https://www.redhat.com/en/services/training-and-certification/contact-us#tab.locations.1

Best Regards,

Shefeeq

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Sakthiraam
Cadet
Cadet
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Hi Team, I have my RedHat remote exam scheduled. I'm going to use a desktop with one External Web Cam. Hope one external web cam is enough. Do we need a speaker by any chance .Anytime during the exam does the proctor speaks to the candidate for any reason. If Yes, Is headset allowed ?.

Looking forward for your reply.

Regards

Sakthi

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JS_Learning
Moderator
Moderator
  • 1,823 Views

Hi @Sakthiraam 

In your interest, please read the FAQ and Getting Ready document:

https://www.redhat.com/en/resources/certification-remote-exams-FAQ 

https://learn.redhat.com/t5/Certification-Resources/Getting-Ready-for-your-Red-Hat-Remote-Exam/ba-p/... 

1 External webcam with at least 1m cable is required, no speaker required.

For the audio, there is a visual flash + chat to communicate with proctor.

Also candidate usually leave a phone number in case of outage or something and for the proctor to communicate with the candidate.

 

 

Sakthiraam
Cadet
Cadet
  • 1,827 Views

@JS_Learning , Thank You for the reply. That clears my doubt.

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George_Koshy
Mission Specialist
Mission Specialist
  • 1,898 Views

Hello,

I have problems booting from the usb (SanDisk 32 GB Ultra 3.0)drive. I can boot from stick, choose Start Red Hat Remote Exams and other options, but once I select "Start Red Hat Remote Exams" it get stuck then its shows black screen.  I tried with another laptop and its working perfectly with the same usb.

Device : MacBook Pro (15-inch, 2018)

Graphics :  Intel UHD Graphics 630 1536 MB

Thank you,

George K.

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JS_Learning
Moderator
Moderator
  • 1,813 Views

Hi @George_Koshy ,

Some devices are not well compatible with Linux, including some MacBook Pro.

Since the Remote Exam live usb is based on Fedora 32, it's sometime happening.

Best to choose another computer to attend the Remote Exam (or go in a live testing center, that option still exists).

I read very briefly, for example there are some hardware component not well supported:

Some Mac uses a T2 chip, not (yet) supported by kernel.

Also:  Linux kernel do not have the necessary drivers to be able to use the Keyboard or Trackpad since those items are no longer considered USB devices.

Source:

https://discussions.apple.com/thread/251087440 

 

Actually I have no idea how well Apple is working/collaborating with upstream projects, Kernel, etc... I hope they all contribute well and that it will be compatible soon. 

Edit: I found this bug, which is not promising:

https://bugzilla.kernel.org/show_bug.cgi?id=202567#c1 

I'm going to close this one. It's not NVMe compliant, hence it won't work with the in-kernel NVMe driver. This is not a Linux bug, it's Apple doing their usual thing. If someone wants to work on this, be my guest.

It seems unfortunately, that Apple is not complying with some standards with some specific hardware, especially due to the T2 chip, and therefore it's..not supported. Everyone is welcomed to contribute and fix that, in an open-source way. Reading the quoted comment and not knowing anything about the context, I have the impression Apple is not helping in that effort. Interesting topic, no time to investigate more.

 

Cheers,

 

 

George_Koshy
Mission Specialist
Mission Specialist
  • 1,692 Views

Thanks for the update @JS_Learning. I have to find an alternate laptop for exam :) 

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mjperrins
Cadet
Cadet
  • 1,661 Views

Hi, quick quesiton and apologies if this has been raised before , I am an IBMer with an IBM issued Mac Book Pro , we have a security policy that blocks the use of the USB port , is there another model for configuring the Certification ISO ? can we build a Virtual Box instance ? or does it require the OS boot to be native on the laptop ?

Thanks


Matt Perrins

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JS_Learning
Moderator
Moderator
  • 1,647 Views

Hi @mjperrins ,

The only accepted method is to boot from the secured live usb environment for the Remote Exams.

There is still the possibility to go to a training center and use the Kiosk environment...

In your case, if you intend to do the Remote Exam live usb, then you need to choose another computer. Preferrably not a professional one which can have additional security restrictions preventing you to boot on USB :)

Cheers,

 

mjperrins
Cadet
Cadet
  • 1,780 Views

Thanks for the clarification, I have since found out there is an exception process in IBM which I am testing out. Will post this link if other IBMers are asking the same question, worst case scenario will boot this up on my Sons gaming PC :-) 

https://w3.ibm.com/help/#/article/usb_drive_risk_reduction/udrr_ae?requestedTopicId=udrr_ae

Thanks again


Matt Perrins

 

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