rm-rf
Mission Specialist
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Re: Questions about getting ready for your Red Hat remote exam?

Hi,

I have a similar question to Shaams:

1. Are we allowed to use a TV as external monitor (reason: close to router for wired connection on my small portable laptop);
2. If option 1 is not possible; Can I unplug one (of dual setup) my external monitors from the docking station, cover it with a black t-shirt and use my laptop (closed lid), one external monitor, wired keyboard, wired mouse, external USB webcam all plugged-in to a Targus docking station (wireless network connection though -- another room in the house)?
3. If required, are we allowed to take a 'toilet break'?

Thanks in advance.

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shefeeqyr
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Re: Questions about getting ready for your Red Hat remote exam?

@rm-rf Hello,

3 - Rest room breaks: They are allowed for a specific duration by the Proctors and from what I gather, they are allowed after about an hour from the exam start.

2. Your setup of using one external monitor, external wired keyboard, mouse, usb key on a docking station seems to be acceptable. A couple of things to note are:

The second monitor has to be removed from the room ideally, but if it is not possible at all, it has to be switched off and properly covered. This will be verified by the exam Proctor during the beginning and in between the exam.

Wireless connection: We strongly recommend a wired connection for better stability. Wireless is not prohibited perse, however it is considered as a second choice due to many variables that can impact wireless performance. I would login to the wireless router and block any other device accessing the internet at the time of my exam. Or simply tell other users to pause the usage during that timeframe.

Using TV instead of a monitor is not allowed at this time. The external display device should be a monitor.

Best Regards,

Shefeeq 

 

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Matt7
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Re: Questions about getting ready for your Red Hat remote exam?

This whole process has been a frustrating experience for me. I just recently took a test and failed by a few points because of some issues I had.

1. The fedora writer doesn't work and kept crashing. I had to get another piece of software to make a bootable USB key. This didn't affect my ability to take the test though and was able to work around it.

2. I tested my setup like 5 times before the test day. Everything passed the compatibility tests and I thought I was good to go.

3. Hop on my exam and the proctor said I needed two cameras, even though all tests passed.

4. Go and grab a laptop with a built-in camera and connected the external camera. I had to spend some time setting up the laptop and getting it connected to a docking station so I can use my monitor. I ended up having to restart a few times to try and get both cameras to work. Proctor said the other camera was not working and I couldn't continue.

5. He then went and asked and finally said it was ok with one camera. I asked if I could change back to my original setup on my desktop since by this time I didn't have my external monitor set up. He starts arguing with me asking why and that too much time has already passed. Basically blaming me for everything that happened. I said because the laptop is uncomfortable for me and hard to see, so that's why I want to switch back. This was about an hour after I should have started my test by now.

6. Come back to the original setup and the camera won't focus on my ID up close. So there was no way to verify my ID.

7. Ended up having to hop on another laptop and this time both cameras came up on that laptop and I was able to proceed. I couldn't use my keyboard, mouse or monitor though and just had to use the track pad and a small screen laptop.

8. Of course my eyes started to strain and I was uncomfortable the entire time. On top of that, by the time I started the test I was already tired and stressed out.

9. While taking the test, I wanted to look at some documentation. Well the documentation was there, but took 5 minutes to load any page. So it was basically useless. Why have the documentation if you can barely use it, just so you can say it's there?


Please RedHat get your stuff together. This is absolutely unacceptable. I probably should have to just rescheduled, but I thought I would be ok taking the exam. I know I would have passed if it wasn't for all the issues I had.
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shefeeqyr
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Re: Questions about getting ready for your Red Hat remote exam?

Hi @Matt 

My sincere apologies for the stressful experience you had. We would like to review your exam from our end and get back to you on this. Seems like there are multiple aspects from pre-exam readiness to the performance of the exam environment that you had issues with.

Can you please submit your feedback - can copy past the same and quote my comments too - in this form? Please mention your user id that was used to login to the exam scheduler and the date when you took the exam too.

Best Regards,

Shefeeq Raza

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Matt7
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Re: Questions about getting ready for your Red Hat remote exam?

Will do
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Veerakumar
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Re: Questions about getting ready for your Red Hat remote exam?

Hi Matt,

Sorry to ask questions now to you. Hope you will get good support from Red Hat.

Tomorrow I have sceduled my exam. In my case am using Desktop with only one external webcam. Hope that is fine. Pls confirm. 

Also when you were able to see your scedulded exam on the "Remote Exam Set-up page". Because still 14 hr to start my Exam, but I could not see my scedulded exam on the "My Exam Session" at Remote Exam set-up page. If you confirm on this would be great info for me, please.

Thanks,Veera


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Matt7
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Re: Questions about getting ready for your Red Hat remote exam?

I don't remember seeing the exam when you boot into Fedora until the day of. It won't let you in until like 5 minutes or so before I believe. You can verify your setup by using the compability check. If the proctor says you need 2 cameras, you don't. You only need 1 external camera.

A desktop is fine, just no wireless keyboard or mouse and make sure your webcam can focus up close on your ID. That is another issue I had

If the proctor gives you trouble about only having 1 camera, just try and have them contact support or escalate it right then and there.

Yeah I haven't received any response back yet, but I'll probably retake my exam Wednesday anyway. Maybe I can get my retake back at the very least.

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Veerakumar
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Re: Questions about getting ready for your Red Hat remote exam?

Thank you for the info and Good luck for your retake!!!

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PraveenMishra
Mission Specialist
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Re: Questions about getting ready for your Red Hat remote exam?

Hi @Veerakumar ,

I hope you had a good experience with your exam. I was hoping if you could share your experience, if there were any issues about the setup. Could you also tell us which camera you used? I am from India and planning to give my exam in a few days.

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Veerakumar
Cadet
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Re: Questions about getting ready for your Red Hat remote exam?

Hi Support,

I have sceduled an EXAM on Tomorrow (i.e Aug 17  08:30 AM IST), Currently time is 12:30 PM IST (Aug 16). But still "Your Exam Session" on the Remote Exam not showing my sceduled Exam.

 
But As per "Getting Ready for your Red Hat Remote Exam" Document
 
12. Your Exams section will display your scheduled exams within the next 24 hours. Please click on this section next to the compatibility check to proceed if you are going to start your exam.
 
Please check this ASAP and revert back.
 
My Red hat Learning subscription Number 6479615
 
My username: kalamveera
 
For above concern I have emailed support and here is the ticket ID RHT1243622  (But auto generated email shows 3 working days to get response). Since I have exam tomorrow I am requesting action ASAP.
 Also Please confirm, I can take my exam in a Desktop with only one External webcam. Hope that's not a proble.  My Compatibility check were Success,
 
 
Thank You,
Veera.
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