Deanna
Community Manager
Community Manager
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Questions about getting ready for your Red Hat remote exam?

This thread is dedicated to connect you with Red Hat subject matter experts who can help answer your questions regarding Red Hat remote exams. Please see the following resources for Red Hat Remote Exams below:

For questions on scheduling or redeeming your exams,  please use the Red Hat Certification team comment form here. 

**Our subject matters experts in the Red Hat Learning Community will not be assisting with tasks related to scheduling exams. 

Deanna L
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Deanna
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922 Replies
JEscalona
Cadet
Cadet
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I had that issue with the EIVOTOR HD 720p. I asked to have the exam rescheduled but now I need a camera which we know for certain that works with the image.

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johnnyx
Mission Specialist
Mission Specialist
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That's interesting @JEscalona as it's one camera that Red Hat have said works for others. My other new camera is a new Logitech C920 - which didn't work either.

It seems this is a known issue - despite Red Hat saying they have never seen it before. Despite having a MacBook Pro, a Dell Latitude and two brand new external webcams I very much doubt I will be able to take the exam tomorrow. 

 

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KrisS
Mission Specialist
Mission Specialist
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I have a Logitech C920 and I can confirm it works fine with the image.

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johnnyx
Mission Specialist
Mission Specialist
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When you use it @KrisS which camera is found in the compatibility test?

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KrisS
Mission Specialist
Mission Specialist
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The compatibility test on mine finds both the onboard camera and the logitech C920.  But this is on a very old laptop.  You may have some other hardware incompatibilty. 

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johnnyx
Mission Specialist
Mission Specialist
  • 915 Views

As mentioned @KrisS I have two separate laptops and two external webcams.

I have spent most of the last two days trying to get the configuration working instead of getting ready for the exam. There is zero help from Red Hat on such issues which is disappointing.

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KrisS
Mission Specialist
Mission Specialist
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I can imagine that must be frustrating.  Its for that reason I deliberately chose to use the oldest pc in the house... i had to dig it out of storage, i'm surprised it still powers on.

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JEscalona
Cadet
Cadet
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I am using an HP Omen laptop. I could use a MacBook Pro, but I trusted more the HP for this because the Mac only has usb C ports and I would need a dongle to connect anything to it

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KrisS
Mission Specialist
Mission Specialist
  • 1,439 Views

For reference the laptop i am using is a Samsung Q330. It is usb2 only. maybe the issue is with usb3.

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johnnyx
Mission Specialist
Mission Specialist
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These are all USB2.

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