Remote Exam USB 'System clock sycnhronization'

[doge]

I have an exam scheduled within 2 days, and I created the Remote Exam USB environment using the provided 2023-06 ISO image. Every preliminary compatibility check items pass, except for "System clocks synchronization.

I have chosen the correct timezone (Asia/Manila) based on my booked exam, and I can also confirm that the BIOS clocks are OK on my machine.

I tried booting to the environment using both a laptop and a desktop, and I get the exact same issues on both.

Also, where can I initiate a LIVE chat for support? Clicking the 'Remote Exam Chat Support' link in the confirmation email just redirects to https://www.redhat.com/en/services/certification/exam-preparation#:~:text=our%20exam%20offerings-,Re...

[Chetan_Tiwary_]

@doge you can raise an exam support ticket using the form here : https://rhtapps.redhat.com/comments

[PetrCihlar]

Hello, Please set the BIOS time and date to match your current local time and date. Leave the timezone set to the default option. Ensure that your firewall is fully open so that your computer can access NTP servers. Next, run the compatibility test. If you continue to experience issues, you can disregard them; you will still be able to join the exam at the time listed in your confirmation email. Please note that the time is in 24-hour format, and the timezone is indicated on the line below. Your exam will be available approximately 20 minutes before the scheduled start time, This should be considered a minor issue.

[doge · Accepted solution]

I contacted a chat support agent 2 hours before my exam, and they gave me an OK to proceed with the exam, regardless of the failure of 'System clocks synchronization' check,  as long as all the other compatibility check passed.

Was able to take and finish the exams with no issues.

[Chetan_Tiwary_]

@doge wonderful news. How was the exam ?