I had appeared for the exam last week on the 3rd June 2021, the VM console won't show login prompt, I asked the proctor and his response was it is NDA, I had to reboot the VM using crtl-at-del and I got the prompt, right after I got a network error, I waited for 15 min and no one from support called, I rebooted my PC and was back online, I had already lost half an hour, I asked the proctor to reset the timer as I had lost quite a bit of time, he refused, and suspended my access to the exam, I opened the ticket with support, their response was I had a power outage due to which I had lost the access, and Proctor had already compensated me for the time lost which isn't true either, I wrote back that, please check the video of the session, and got the response that I had no disconnection, which isn't true, I had disconnection, and I had an argument with Proctor and after half an hour of the discussion, proctor said he will release the exam if I write the exam in 2 hours instead of allocated 3 hours, which I declined and I requested him to give me 02:45 minutes and I will write the exam, he refused, I am quite frustrated due to this, this was my 2nd attempt, I had issues in the first attempt, but I was given voucher after lot of argument.
This time support is refusing to provide the voucher, I am not sure what to do and who to approach as it is quite frustrating.
