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Robert9
Cadet
Cadet
  • 562 Views

Not able to start lab rh124

Hello,
 
Recently there are problems with creating the lab:
 
"We are not able to start your lab at this time, our lab capacity in your region has reached the maximum number of users. Please try back again later."
 
It happens mostly all the time. I am located in Central Europe.
 
Regards,
Robert
CREATE
2 Replies
shashi01
Moderator
Moderator
  • 555 Views

Hello @Robert9 

Thanks for reaching out.

Based on your message, it appears that you are utilizing a partner-based Open subscription, which has a specific capacity limit. Please attempt to create the lab again after a short while.

I recommend that you open a support ticket if you encounter any issues with the lab environment. Our backend support team will be able to assist and resolve your concerns.

Chetan_Tiwary_
Moderator
Moderator
  • 538 Views

Hello @Robert9 !

The partner based open subscription by design has limited capacity. Since it is already at capacity - I will suggest you to try after sometime. 

You can reach out to the partner or raise a support case for any help.

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