Re. RHLS Partner Access - DO188 - Lab not found issue

[pvrbharg]

Dear Community,

I am facing this problem when I am trying to do a lab. At this point - my instance is unworkable no matter what I do. Stop, delete, recreate, etc. I reached out to support for this issue and am wondering if anyone knows a quicker and speedier resolution to this issue.

This problem could happen in any course - not just the one I am using as of now.

Forward thanking any pointers.

Lab not found

[carlos_arias]

Hey, I'm not sure how you are trying to access your lab, that URL seems weird to me. I could impersonate your account and your labs are just fine.

https://rol.redhat.com/rol/app/courses/do288-4.12/pages/pr01

[pvrbharg]

Dear @carlos_arias,

Thank you for your quick response.

I am logging in with my id and password at https://rol.redhat.com/rol/app/ and launching the DO188 course - lab, Lab Environment tab and use the standard procedure to create, start, stop, delete, etc. for the lab environment.

Not working for me as of now.

[carlos_arias]

I see that you have several usernames, the one with the active subscription seems to be "bvperepa".

[pvrbharg]

Dear @carlos_arias, 

You are correct - I have three user names and one with the one you identified has RHLS subscription - paid one.

The other id attached ones are thru' partner connect - my employer connected.

perepabv and bvperepa@domain_name.

Best wishes.

[pvrbharg]

I can demo to you - perhaps I am doing something incorrect?

I have been using this content for few weeks now - not like I started new.

The specific one I am trying now is DO188 abd v4.14. I need this to work for me. Thanks.

[Chetan_Tiwary_]

@pvrbharg if you are using a partner based subscription - it has a limited capacity , you can either try after sometime or raise a support case for help. 

[pvrbharg · Accepted solution]

Dear@Chetan_Tiwary_ ,

Oh, really! I did not realize this part and I did reach out to support. Thank you!