Dear Red Hat Certification Team,
I hope this message finds you well.
I am writing to request the reinstatement of my first exam attempt. I had purchased the exam package that includes two attempts and took my first attempt on Friday. Unfortunately, I was unable to pass due to a technical issue with your lab environment, which disrupted the exam and ultimately led to the cancellation of my first attempt.
Given that the issue originated from your lab infrastructure, I believe it is only fair to have my first attempt re-enabled. I would appreciate it if you could let me know when this will be resolved and the attempt reinstated.
If you need any further details or wish to discuss this matter, please feel free to contact me directly by phone.
Thank you for your attention to this matter. I look forward to your prompt response.
