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Deanna
Community Manager
Community Manager
  • 255K Views

Questions about getting ready for your Red Hat remote exam?

This thread is dedicated to connect you with Red Hat subject matter experts who can help answer your questions regarding Red Hat remote exams. Please see the following resources for Red Hat Remote Exams below:

For questions on scheduling or redeeming your exams,  please use the Red Hat Certification team comment form here. 

**Our subject matters experts in the Red Hat Learning Community will not be assisting with tasks related to scheduling exams. 

Deanna L
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Deanna
Labels (3)
1,330 Replies
AmberMehra
Mission Specialist
Mission Specialist
  • 5,972 Views

My laptop mic works fine with normal OS and Its problem with Fedora Live OS , It couldn't recognize mic at all, Even Redhat Support was unable to fix the issue. There is no resolution
vishals
Moderator
Moderator
  • 5,943 Views

Hi AmberMehra,

As you have rightly pointed, the remote exam image is based on Fedora and we do not claim that it supports every device/hardware. If your hardware is incompatible, you will be required to use different hardware.

In your case, have you run the compatibility test prior to the exam? The compatibility tests have a section to detect audio and if your inbuilt mic is not supported, that test should have failed. (If it passes and the proctor could not hear you, it could simply be a case that the mic volume was low in the initial settings menu)

If you do not have compatible hardware, the mic issue can be fixed by using an external mic. (The easily available ones are web cameras or a basic headset with an inbuilt mic) and use it as the mic input in the settings menu.

As you were already asked to reschedule, please raise a ticket here, with details of your exam and the reason you were asked to reschedule.

Also as @Gineesh said, please try to run the compatibility tests multiple times a few days before the exam.

Best Regards,

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  • 4,152 Views

Hello @Deanna 

 

I have the same problem, it does not recognize the built-in microphone of my computer, can I use a USB microphone?

Or a videoconferencing equipment (audio and microphone) via USB?

Mostafa1
Flight Engineer
Flight Engineer
  • 4,146 Views

Based on what I know, you can use a USB microphone but you may need a USB
hub in case you do not have enough USB ports.
For Video Conference equipment, I think you can use and if you will use its
Camera, then the Camera should not be fixed so that you can do the room
scan.
vishals
Moderator
Moderator
  • 6,783 Views

Hi @Tim_757 ,

I'll quote the comment from an earlier discussion on wireless connections - https://learn.redhat.com/t5/General/Questions-about-getting-ready-for-your-Red-Hat-remote-exam/m-p/1...

Wireless connection: We strongly recommend a wired connection for better stability. Wireless is not prohibited perse, however it is considered as a second choice due to many variables that can impact wireless performance. I would login to the wireless router and block any other device accessing the internet at the time of my exam. Or simply tell other users to pause the usage during that timeframe.

Personally, I was also in the same boat as you and had no choice but to use a wireless connection for my remote exam. My own experience on WiFi was positive and I did not encounter any network/connection errors for the entire duration of the exam.

Regards,

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charith1994
Flight Engineer Flight Engineer
Flight Engineer
  • 6,417 Views

I have only my government issue national identity card which is not in English language.so I choose the that option when I scheduleing my remote exam. But when I proceed to the exam proctor said he need a english version to prove my identity.due to the connection issues I couldn't do the exam.But how could I prove my identity cosidering I don't have any government issue english language identity method(passport or driving license).what alternative redhat can offer me to considering my situation .

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vishals
Moderator
Moderator
  • 6,320 Views

@charith1994 

Hi there,

The scheduler application is supposed to prompt for countries with non-English ID for pre-approval. I would recommend raising a ticket with the support team to get this sorted.

Source: https://learn.redhat.com/t5/General/Questions-about-getting-ready-for-your-Red-Hat-remote-exam/m-p/1...

Best Regards,

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bigman
Cadet
Cadet
  • 6,734 Views

Hi Guys, 

From my experience, once your wifi pipe is big enough , you should be fine with/ without a cable.  Preparing for the test is hard enough so you don't want to start stressing about extra hardware. Do your compatibility checks many times before the exam date with all the required hardware. I did the compatibility tests without the external webcam and they passed. After getting the webcam, the sound test started failing even though the system showed images from both webcams. This happened because the external webcam also has an integrated mic so the sound test was using the webcam for both picture and sound test. Its always necessary to have your full setup tested before the exam. 

The ideal setup will be an embedded webcam in your laptop showing your face and an external webcam that can show you and the surroundings of your room. Think of it like a TV News Studios where you have more than 1 camera showing the presenter in various angles. The proctor is the producer and wants to have Camera 1 and Camera 2 angle views while you are the Newscaster :-). In case you are interested, heres an external webcam I used   https://www.amazon.ca/gp/product/B07MK2LB66/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

PiotrS
Flight Engineer
Flight Engineer
  • 6,627 Views

Hi

I just tested my environment and had one failed test - microphone.

I have no idea why it's not working - I tried micrphone from my Logitech C920 camera, Logitech headset H390 and Razer headphones with microphone. But still exam test software shows an error - "Microphone volume is too low".

Is the microphone required for remote exam? I will have door closed so no one can enter my room, and as far as I remember there was no such requirement when I had exam in exam center/kiosk exam.

Another question related to RH294 - who should I contact regarding my exam? I don't want to ask these questions in public because of NDA and I'd like to ask someone about few things related to this exam.

 

Thank you

Piotr

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shefeeqyr
Moderator
Moderator
  • 6,300 Views

Hello,

Since USB headphones are not allowed during remote exams, you will need to use a webcam with integrated mic. I am using a Logitech C920 HD myself and it's working pretty well with the compatibility test in terms of micropohone volume and video quality.

Please remove all other headphones while testing so that the input source selected is of C920. The settings could look like the attached image, except that I was using a laptop vs desktop.

Mic is necessary for Proctors to monitor  your environment. Testing center setup does capture audio in addition to video.

For questions around EX294,  you can raise a ticket at this link

Best Regards,

Shefeeq

20200819_013546.jpg

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