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Hi @DirkSeifert ,
I will quote an earlier comment by my colleague around this:
I think we have to keep in mind that there can not be a rule for every type of incidents and covering every problem which can occur, especially on the candidate side.
By choosing the Remote Exams option, as candidates, we are somehow responsible for our setup. That means that we can't expect Red Hat to have a solution or cover for each type of problems related to our setup.
All of the Red Hat certification exams I attempted, either on the "kiosk" environment in a training center, or on this Remote Exam environment were rather difficult and the time limited. I'm trying to avoid any disappointement on the side of anyone who is not able to have a confortable setup as per the requirements (alone in a room, stable network connection, etc..):
I think that would indicate that the candidate was not ready...And probably there should be a better method of exam delivery, for example the one in training centers, using the Kiosk computer.
Also, to be answering we would have to define the type of network interruption. Short ones, like a few seconds, minutes, are usually covered by the Remote Exam Live environment, which is displaying a "Network interruption" screen and is able to automatically reconnect when the situation is fixed. That happened to me once during an exam, after a few seconds interruptions it went back. For longer interruption, the proctor will see and make a decision based on all the elements at the time of the incident.
Again, I want to reiterate that "Getting Ready" requires the candidates to meet with the requirements.
Hi @DirkSeifert ,
I understand your concern, however I am unable to comment on a solution for your scenario and only the proctors can make a decision depending on all factors at the time of the incident.
Alternatively, the candidate can also raise a support ticket and the team will perform a thorough review and decide.
On the keyboard layout issue, I am sorry you had to look for a US keyboard. We currently have a new version of the remote exam image being tested which should fix the non-English keyboard layout issues. I expect it to be released in the next few weeks.
My personal laptop has only one port and therefore I intend to use my office laptop. My remote exams is scheduled for Dec. 2 and I intend to run the compatibility test the day before. If while running the compatibility test I run into firewall issues, will Redhat allow me to use a different laptop to run the compatibility test same day rather than cancelling my scheduled exams?
Hi @EfuaP ,
I do not see any issues/restrictions for switching devices before your exam and you can run the compatibility tests on any number of devices, any number of times. However, I would ask you to run the tests much in advance and contact/inform support of any issues.
I would like to know the minimum speed requirement (down and upload) to do a RedHat remote exam at home? I am using a ADSL router with max speed down 12mbps and upload 1mbps) Is it possible to do it with the above setup? or is it necessary to have a leased line connection? I have tried to do it twice with the above setup couldn't even start the exam though the speed test got passed.anyone here got it to work with a ADSL connection?
Hi @charith1994 ,
The remote exam requirements state a download speed requirement of 768Kbps and upload speeds of 512Kbps. Note that these are the speed requirements to access Red Hat servers and not the general speed test results. (The speed tests available on the internet usually pick the nearest server and its results might not be quite accurate to judge compatibility with remote exams)
On your ADSL setup, though its theoretical upstream speed still somehow meets the compatibility test requirements, there is also stability and latency playing an important role. These variables depend on the distance from the phone central, ISP settings, modem, and line quality. In case you experience consistent failures while accessing the exams, I would encourage you to consult your Internet service provider.
I have scheduled my remote exam EX300K on Apr, 29 at 3 pm with no error but after I read that this exam is not currently available for remote.
Unfortunately There were no options in a testing center in Milano maybe for the pandemic restrictions.
Should I consider this reservation valid?
The EX300K exam is available as a remote exam for a few weeks now and your exam reservation is valid as long as you have received the confirmation email. Can you please point me to the page where it says otherwise and I'll have that updated.
I noticed the public webpage for EX300K does not mention the remote exam modality as well and have forwarded feedback to the team.
Good luck with your exam!