cancel
Showing results for 
Search instead for 
Did you mean: 
Deanna
Community Manager
Community Manager
  • 207K Views

Questions about getting ready for your Red Hat remote exam?

Jump to solution

This thread is dedicated to connect you with Red Hat subject matter experts who can help answer your questions regarding Red Hat remote exams. Please see the following resources for Red Hat Remote Exams below:

For questions on scheduling or redeeming your exams,  please use the Red Hat Certification team comment form here. 

**Our subject matters experts in the Red Hat Learning Community will not be assisting with tasks related to scheduling exams. 

Deanna L
--
Deanna
Labels (3)
1,308 Replies
  • 2,224 Views

Hi All,

My laptop hardware model is MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports, 8GB RAM).  I have tried to check remote exam environment using RHRE-20210309 & RHRE-20200630 but in both case I have found below issue -

  • Not able to connect to wifi network though correct password is given and laptop is close to wifi router
  • In the input device section, see two options - Microphone - Built-in Audio & Internal Microphone - Built-in Audio. In both cases the microphone is not sensing anything from the environment and the microphone slider is in disable status.
  • Not able to hear anything using an internal microphone / external microphone.

I can see pictures from both internal and external web cameras. 

Now questions are -

  • Is there any exam environment/ISO that can be checked in the said laptop hardware so that wifi connection can work?
  • Is microphone mandatory for the exam? 
  • How to resolve wifi connection issue?

 

Thanks & BR//

Arif

 

Tags (1)
0 Kudos
Rilindo
Flight Engineer
Flight Engineer
  • 2,074 Views

Hi Arif!

It is recommended that you used a wired connection during the exam. As for the microphone, it is needed in order for the proctor to monitor the environment while you take the test.

 

- Rilindo

0 Kudos
Loopholelou
Mission Specialist
Mission Specialist
  • 2,623 Views

I just attempted an RHCSA remote exam but had to stop becuase of an "Internal Media Error".

The most frustrating part was that the pre-exam funtionality tests all passed!

also, I was on a wired connection, both my internal network and ISP speeds are 1Gb/s

1. How do i reschedule my exam? 

2. Is there any way to access a test exam environment to be sure i dont have the same problem again? 

 

 

0 Kudos
KeithCSmith
Mission Specialist
Mission Specialist
  • 2,688 Views

Hello. I had a similar issue with the lab environment which prevented me from taking the exam. I reached out to certification-team@redhat.com to explain and ask if the exam can be retaken.

I hope to receive a favorable response given it was a very unfortunate and frustrating situation.

0 Kudos
Loopholelou
Mission Specialist
Mission Specialist
  • 2,647 Views

What day and time did you attempt the exam? Did you hear back from the cert team yet? 

My environment was so slow, i was playing the "catch up game" with the mouse (i'd move it, and have to wait a second to see where it ended up). I tried to push through, but i hadnt made much progress even after an hour. it was then i worked with the proctor to try and fix it. When we couldnt get it fixed, the proctor suggested i reschedule

vishals
Moderator
Moderator
  • 2,635 Views

Hi @Loopholelou ,

Please raise a support ticket here - https://rhtapps.redhat.com/comments (Or use the email given by Keith).
Once done, the team will investigate and get back to you.

Regards,


0 Kudos
JS_Learning
Moderator
Moderator
  • 2,576 Views

Hi @Loopholelou ,

Based on your description I did experience the same issue yesterday during an exam with EX403. It was on my rather old laptop, Dell E6430, and using the latest iso. I suspect something is going wrong with the graphic card and that might be using some sort of default display drivers that makes it "choppy".

I also feedback the above experience to the team, I suggested that if my theory is correct, then additional checks should be made to detect what sort of display drivers are used.

During the exam, the proctor allowed me to restart the computer entirely, so we agreed I will change laptops, after a few failed trials and errors (like reducing resolution). I used a more recent laptop and it worked properly.

I understand it's rather stressful and inconvenient, I hope the feedback we provide will improve that situation.

PS: I think using the older iso image might be a temporary workaround, I am not sure where it is available officially...It's the one with this sha256sum:

sha256sum rhrexboot.iso
eda73a25d7d9b5eb51273c1773ee08297d17fb4430200125f3432d2f31ab594f rhrexboot.iso

(I had an old copy in my download folder :))

Edit: support gave a link to the older iso in another thread (pay attention to the recommendations about using an older iso and testing):

https://learn.redhat.com/t5/General/Cannot-Boot-USB-for-RHCSA-for-Remote-Exam/m-p/18192/highlight/tr... 

Loopholelou
Mission Specialist
Mission Specialist
  • 2,562 Views

I really think you're on to something here. I took my exam with an E6530. I was playing that "delayed mouse catch up" game. I ended up passing the exam, but i know i would have done better if there weren't such a delay. 

dimikhan
Mission Specialist
Mission Specialist
  • 2,664 Views
Hi I have created the bootable USB and was able to boot my lenovo thinkpad with that. But it get stuck at envirotment loading step for long time. I can see at right corner 100% is marked but no movement after that even if waiting for more than 30 mins.
0 Kudos
vishals
Moderator
Moderator
  • 2,629 Views

Hi @dimikhan ,

I have responded in your thread - https://learn.redhat.com/t5/General/Booting-the-exam-environment-stuck-after-showing-100/m-p/18178/h...

But yes, you may use the older image for your exam.

Regards,

0 Kudos
Join the discussion
You must log in to join this conversation.