Please see the resources available to you when support is needed for Red Hat training courses or when navigating the Red Hat Learning Community.
If you are experiencing an issue with a Red Hat Training course that is part of the Red Hat Learning Subscription or Red Hat Online Learning, please open a support case using the Red Hat Customer portal: https://access.redhat.com. Be sure to set the product to "Red Hat Online Learning" so that your case is routed to the correct product specialist team.
You can submit questions, comments, and concerns about Red Hat exams one has taken or one's Red Hat certification using this form.
If you are having an issue using the Red Hat Learning Community website, visit the help page. If your question isn’t answered there, email firstname.lastname@example.org with the details of your issue.
If you are having an issue watching a video in the Red Hat Training Videos section, please email your issue to email@example.com and include the following details:
I'm trying to get help with the online course System Administration III. There is nowhere on the RH site, that I have found, with any path to submit a trouble ticket fo this item. I've submitted one under a random heading but anticipate a responce.
The problem is that the virtual machines, which apparently run on Revello, are not configured in such a what as to allow the course labs to be done. The correct network interfaces are missing completely. This is a major component of the course and this is a big issue. Please have someone correct it. Hopefully if this is looked at overall configuration will be looked at as well to avoid other issues.
I tried to open a case for the "0 subscription days left" issue but I get this error "You are not allowed to create case on this product." How can I get access to my account again? Can I resubscribe?
The instructions for troubleshooting training issues do not work for me. I'm currently enrolled in a course, but am not authorized to make a case. Please update with the correct procedure.