Getting Help

[Deanna]

Please see the resources available to you when support is needed for Red Hat training courses or when navigating the Red Hat Learning Community. 

Red Hat Training Courses

If you are experiencing an issue with a Red Hat Training course that is part of the Red Hat Learning Subscription or Red Hat Online Learning, please open a support case using the Red Hat Customer portal: https://access.redhat.com. Be sure to set the product to "Red Hat Online Learning" so that your case is routed to the correct product specialist team.

Red Hat Certification

You can submit questions, comments, and concerns about Red Hat exams one has taken or one's Red Hat certification using this form.

Red Hat Learning Community Website

If you are having an issue using the Red Hat Learning Community website, visit the help page. If your question isn’t answered there, email learningcommunity@learnmail.redhat.com with the details of your issue.

Red Hat Learning Community Videos

If you are having an issue watching a video in the Red Hat Training Videos section, please email your issue to learningcommunity@learnmail.redhat.com and include the following details:

• User Name
• Video TItle
• Browser Version and Operating System
• Playback Speed
• Internet Connectivity
• City/Country
• Issue description

[Alex23]

Hello Every One 

I am new user of RHEL, but i have moderate experiance of Kali Linux.

Can anyone help me working in RHEL?

[rsteele]

I'm trying to get help  with the online course System Administration III.  There is nowhere on the RH site, that I have found, with any path to submit a trouble ticket fo this item. I've submitted one under a random heading but anticipate a responce.

The problem is that the virtual machines, which apparently run on Revello, are not configured in such a what as to allow the course labs to be done.  The correct network interfaces are missing completely.  This is a major component of the course and this is a big issue. Please have someone correct it. Hopefully if this is looked at overall configuration will be looked at as well to avoid other issues.

[Desmo900]

I tried to open a case for the "0 subscription days left" issue but I get this error "You are not allowed to create case on this product." How can I get access to my account again? Can I resubscribe?

[Desmo900]

......  I selected 'Red Hat Online Learning' as the product.

[thetpguy]

The instructions for troubleshooting training issues do not work for me. I'm currently enrolled in a course, but am not authorized to make a case. Please update with the correct procedure.